Sanda Letitia Serban

Locations:

• UK
• Romania

Partnerships:

• Curam Platform (UK)
• The Care Hub & Beesers (Romania)

Industry:

• Domiciliary Care Services for the Elderly

Responsibilities:

• I created positive relationships with clients through practical support and companionship, improving their overall quality of life.
• Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
• Met with patients and families to discuss care plan adaptations, seeking continual improvement.
• Delivered high-quality, dedicated care to clients with disabilities, consistently achieving individual care plan objectives.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Observed and reported on the individual's physical and emotional wellbeing.
• Provided care plan suggestions and promptly communicated any changes.

Services Offered:

• Complete Personal Care Assistance: Assistance in bathing, including full and partial bed bathing, dressing, and oral hygiene to ensure client comfort and well-being.
  
• Medication Administration: Administering medications according to prescribed instructions to ensure proper management of treatments and improve client health.
  
• Emotional and Social Support: Dedicated emotional and social support, engaging in activities that promote both the physical and mental well-being of clients to improve their quality of life.
  
• Meal Preparation and Feeding: Specialized help in preparing, serving, and feeding meals, respecting the specific dietary needs of each individual to ensure a healthy and balanced diet.
  
• Mobility and Transfer Assistance: Active mobility and transfer assistance, such as transferring clients between bed and chair or wheelchair, utilizing appropriate equipment and techniques to ensure their comfort and safety in movement.
  
• Maintaining a Clean and Safe Environment: Involvement in housekeeping tasks and rigorous adherence to infection control procedures to reduce the risk of illness and maintain an environment conducive to healing and recovery.
  

Summary: As a self-employed care professional operating in the UK and Romania, I am in partnerships with Curam Platform, The Care Hub, and Beesers to provide comprehensive domiciliary care services for the elderly. My role encompasses creating positive client relationships, prioritizing person-centred care, and delivering high-quality support to improve the quality of life for my clients. Through my services, I offer complete assistance in personal care, medication administration, emotional and social support, meal preparation, mobility assistance, and maintaining a clean and safe environment.

• Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
• Built patient confidence through physical exercise, promoting positive lifestyle changes, and improving wellbeing.
• Escorted residents to and from social and leisure activities for improved physical and mental well-being.
• Work closely with nurses to maintain optimum levels of communication.
• Monitored patients' conditions closely and escalated concerns to senior staff.
• Supported service user engagement in socialisation activities, promoting independence and positive well-being.
• Actively developed professional healthcare competencies through regular training.
• Maintain up-to-date patient records to enable care continuity between support providers.
• Minimised care continuity issues by keeping thorough, accurate records.
• Maintained optimal safety standards throughout client home and care environments, prioritising risk reduction, health, and hygiene.
• Built caring, supportive relationships with residents, enhancing daily life through personalised care.

• Conducts ongoing research to define market needs, which includes interfacing with hospital personnel and field sales representatives
• Effectively maintains a market presence through regular and relevant customer communications
• Maintained a database to store and track customer information
• Identify and measure marketing outcomes to increase the efficiency of marketing activities at the company
• Builds breakthrough campaigns and marketing programs that attract and engage targeted audiences through immersive storytelling and consistency of message across marketing channels (digital, social, event, sales, PR).
• Email, etc.)
• Generated new business by developing, along with the director, special projects for existing and prospective customers
• Engaged with vendors to negotiate the best prices and terms for office supplies and services, resulting in cost savings.

• I worked very closely with the Managing Director, helping to prioritise and manage time and business effectively, acting as the first point of contact, internal and external, and overseeing clients and care staff.
• Carry out individual needs assessments for new and potential clients.
• Regular meetings with carers, offering feedback and insight on job tasks based on careful review.
• Carry out introductory visits every time a care and support worker visits a client for the first time.
• Organising new care plans.
• Directed hiring and training of new staff or support workers to drive organisational improvements
• Follow-up training and development programmes for the new carers to successfully exceed retention targets
• Company policies and legal guidelines to maintain standards and verify compliance from staff.

• With minimal supervision, I have been responsible for supporting and coordinating overall front office activities, including the reception area, mail, purchasing, production planning, scheduling, and facilities
• As well as responsible for directing and organising office services and related activities, including developing and supervising programmes for the maximum utilisation of services and equipment
• Works with the HR department for new hires
• I help clients with their orders, keeping them informed of the status and coordinating with production
• Coordinates with vendors and outside services to ensure timely delivery and completion of materials and services and to obtain timely quotes from multiple sources for quoting customers
• Maintains and updates the filing system for the department
• Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations