Sandra Spirovska
Prilep
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Online English Tutor
Bibo Global Opportunity
03.2021 - Current
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Promoted a positive online learning environment by fostering respectful and inclusive interactions between students.
- Applied in-depth understanding of course materials and tutoring tactics to help new students.
- Adapted lesson plans for various skill levels, ensuring comprehensive understanding of English language concepts.
- Motivated learners through consistent encouragement, praise, and constructive criticism during tutoring sessions.
- Identified problems with students by clearly and effectively addressing issues.
- Communicated grammar rules clearly in easiest forms without overwhelming student.
- Assisted non-native English speakers in building vocabulary skills relevant to their professional fields or personal interests.
Dancer
Latin Dance Studio
02.2021 - 06.2024
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
- Participated in regular rehearsals, refining movements and synchronizing with fellow dancers for seamless performances.
- Demonstrated impressive flexibility, speed and agility when performing on stage.
- Performed in a variety of settings such as theaters, television shows, commercials, music videos, and special events.
- Assisted in choreographing routines, contributing to the creative process and enhancing overall production value.
Customer Service Representative
Teleperformance
09.2020 - 03.2021
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
CMX Call Center
09.2019 - 02.2020
- 6 months
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Volunteer
Workaway
08.2019 - 08.2019
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Enhanced community engagement by organizing and leading local clean-up events.
Volunteering
Workaway
07.2019 - 08.2019
- In a hotel with people from all around the world
Cashier
McDonald's
06.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Ice Cream Server
Ice-Coffee
06.2017 - 08.2017
- During summer as a student
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
German Language Teacher
German School
09.2016 - 01.2017
- Provided individualized support for struggling students through targeted instruction, resulting in improved overall performance.
Living Statue
Street Art
06.2014 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Living Statue
Street Art
06.2013 - 08.2013
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Beauty Salon Manager
Beauty Salon
01.2015 - 12.2016
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
Living Statue
Street Art
06.2012 - 08.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Beauty Salon Manager
Beauty Salon
01.2010 - 01.2011
- Provided exceptional customer service, addressing concerns promptly and professionally, resulting in increased client loyalty.
- Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
Education
High School Diploma -
Mirce Acev Gymnasium
Prilep01.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Commitment to quality and service
- Client satisfaction
- Advanced interpersonal skills
- Staff collaboration
- Patience and empathy
- Reliability and punctuality
- Attention to detail
- Strong organization
Languages
Macedonian– mother tongue
English - Certificate IELTS B2
Spanish - B1
German - B2
Serbian - B2
Timeline
Online English Tutor
Bibo Global Opportunity
03.2021 - Current
Dancer
Latin Dance Studio
02.2021 - 06.2024
Customer Service Representative
Teleperformance
09.2020 - 03.2021
Customer Service Representative
CMX Call Center
09.2019 - 02.2020
Volunteer
Workaway
08.2019 - 08.2019
Volunteering
Workaway
07.2019 - 08.2019
Cashier
McDonald's
06.2018 - 08.2018
Ice Cream Server
Ice-Coffee
06.2017 - 08.2017
German Language Teacher
German School
09.2016 - 01.2017
Beauty Salon Manager
Beauty Salon
01.2015 - 12.2016
Living Statue
Street Art
06.2014 - 08.2014
Living Statue
Street Art
06.2013 - 08.2013
Living Statue
Street Art
06.2012 - 08.2012
Beauty Salon Manager
Beauty Salon
01.2010 - 01.2011
High School Diploma -
Mirce Acev Gymnasium
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