Sara Hamouche

Entrepreneur

S&S Design Concept S.R.L.

02.2023 - Current

Order Management: Managed Shopify orders, monitor inventory levels, and coordinate with shipping partners for timely fulfillment.
Customer Service: Handled customer queries via Shopify's messaging and manage returns, exchanges, and refunds.
Website Maintenance: Added new products, updated descriptions, managed pricing, and ensured a smooth shopping experience by monitoring the site for issues and glitches.
Marketing and Social Media: Created, implemented, and monitored campaigns, engaging our audience with compelling content across Facebook and other channels. Optimized ad targeting and creatives based on performance data. Additionally, produced creative content like videos, blogs, and freebies, boosting brand awareness, profits, and website traffic.
Analytics and Reporting: Tracked daily sales and trends with Shopify analytics and assessed marketing effectiveness through Facebook Insights. Established systematic frameworks for contracts and reports, enhancing traceability and smooth operations. Managed Shopify apps for optimal functionality and oversee ads with Facebook Business Manager.
Collaboration and Communication: Coordinated with suppliers for product availability and restocking, while ensuring open communication with marketing, customer service, and other teams for success.
Financial Management: Tracked daily sales, expenses, and profits to maintain business's financial health. Ensured smooth transactions through Shopify's payment system and meticulously created sales tax invoices for transparent and confident customer transactions.
Continuous Improvement: Valued customer feedback and consistently enhance operations based on suggestions. Adapting to industry trends is an ongoing commitment.
Security and Compliance: Prioritized customer data security and ensured adherence to privacy regulations. Verifying compliance with payment processing standards is also part of my daily tasks.
Planning and Strategy: Forecast future sales using historical data and market trends. Contributing to long-term success, Planned marketing campaigns and implemented initiatives to boost income. This includes developing a strong distribution model and expanding market reach with customer acquisition plans.
Crisis Management: Addressed technical issues and customer complaints swiftly. Implementing contingency plans for potential disruptions is integral to our risk management.