Sava Alexandru Ștefan Dan
Summary
Quality assurance and business process professional with a proven record of implementing process improvements and data-driven solutions in dynamic global settings. Achieved three consecutive 'exceeds high bar' performance ratings by leveraging technical skills and fostering innovation. Expertise in designing reporting solutions, automating workflows, and leading initiatives that enhance operational efficiency and data accuracy. Recognized for analytical skills, attention to detail, and a commitment to delivering high-quality results through collaboration and mentoring.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Quality Analyst
Amazon
Iași
06.2021 - Current
- Automated quality assurance activities, streamlining processes for improved governance.
- Coordinated internal and external quality management system audits, ensuring compliance with specifications.
- Owned quality documentation reviews, maintaining alignment with industry standards.
- Directed recurring quality reporting to key stakeholders for better decisions.
- Delivered quality assurance training, enhancing junior analysts' understanding and application of methodologies.
Team Leader
Conduent
Iași
01.2020 - 06.2021
- Led team meetings to assign tasks and clearly communicate shifting priorities, ensuring team alignment.
- Adjusted workloads and delegated tasks to optimise team performance during seasonal demand fluctuations.
- Delivered quality customer service through friendly, professional communication, enhancing customer satisfaction.
Human Resources Analyst - Training Administrator
Conduent
Iași
10.2017 - 01.2020
- Managed updates to processes and documentation for work instructions and job aids, facilitating consistency and usability.
- Managed the triage of issues, determining their priority and directing them to the appropriate team for resolution, delivering accurate answers to learner and programme queries.
- Oversaw analysis and reporting data compilation, ensuring clarity and accuracy of outputs.
Volunteer
Liga Studenților de la Geografie și Geologie
Iași
01.2013 - 05.2019
- Supported community initiatives by contributing time and skills, increasing outreach and engagement effectiveness.
- Responded to guest questions about current facility events and future offerings.
- Helped guests locate bathrooms and food areas for enhanced service.
- Complied with health and sanitation practices and procedures.
President
Liga Studenților de la Geografie și Geologie
Iași
01.2016 - 01.2018
- Collaborated with board members to establish organisational goals and define measurable outcomes for accountability.
- Advised executive board on optimal staffing levels, financial controls, and ownership of organisational goals.
- Guided professional development planning and addressed member or student concerns to enhance satisfaction.
Crew Trainer
McDonald`s Fort Dells
Wisconsin Dells, WI
06.2016 - 09.2016
- Trained staff and supported customer service efforts to improve overall service experience.
- Enhanced crew performance through targeted instruction and motivation techniques.
- Focused on providing excellent service to enhance customer satisfaction.
- Evaluated employee performance to identify areas for improvement in service quality.
- Ensured high-quality food preparation to meet customer expectations.
- Ensured that food safety rules are followed.
- Maintained cleanliness and organisation of the restaurant environment.
Houseman
Mt. Olympus Resort
Wisconsin Dells, WI
06.2016 - 09.2016
- Collected soiled bedclothes and remade beds to ensure cleanliness standards were met.
- Vacuumed rooms and hallways to maintain presentable and hygienic public areas.
- Replenished mini bar, swapped clean ice buckets, and refreshed coffee service to enhance guest satisfaction.
Project Coordinator
Liga Studenților de la Geografie și Geologie
Iași
05.2015 - 05.2016
- Managed project progress through structured reporting and proactive issue resolution to ensure timely delivery.
- Coordinated project management activities to optimise resource allocation, equipment use, and information control.
- Direct internal teams by assigning tasks and managing schedules proactively.
- Led client discussions to clarify requirements, establish project scope, and confirm objectives ownership.
- Drive budget preparation by compiling costs and supporting governance requirements.
- Overseeing risk and opportunity analysis to guide decisions and contingency planning.
- Evaluated client requirements throughout project changes to maintain focus.
- Work with project manager to eliminate blockers and sustain delivery momentum.
Fundraising Department Coordinator
Liga Studenților de la Geografie și Geologie
Iași
03.2015 - 05.2015
- Developed and implemented fundraising plan to secure sustainable funding for core operations.
- Directed identification and development of fundraising opportunities to support projects and funds.
- Worked with secretary general and team to improve member retention strategies.
Education
Trainer Certification - Training and Adult Education
STRUCTURAL EUROTRAINING S.R.L.
Bucharest01-2017
Bachelor degree - Geography of tourism
Alexandru Ioan Cuza University
Iasi01-2016
Skills
- Quality assurance
- Root cause analysis
- Risk assessment
- Data analysis and visualization
- Project management
- Performance monitoring
- SQL proficiency
- Excel proficiency
- Microsoft Office proficiency
- Time management
- Leadership
- Team management
- Collaboration
Custom
- Alumni of the Liga Studenților de la Geografie și Geologie
- Member of the Uniunea Studenților din România
Languages
Romanian
Proficient
C2
English
Advanced
C1
Italian
Elementary
A2
Certification
- Training and Adult Education certified
Interests
- Video games
- Art
- Sculpture
- LaserArt
Timeline
Quality Analyst
Amazon
06.2021 - Current
Team Leader
Conduent
01.2020 - 06.2021
Human Resources Analyst - Training Administrator
Conduent
10.2017 - 01.2020
Crew Trainer
McDonald`s Fort Dells
06.2016 - 09.2016
Houseman
Mt. Olympus Resort
06.2016 - 09.2016
President
Liga Studenților de la Geografie și Geologie
01.2016 - 01.2018
Project Coordinator
Liga Studenților de la Geografie și Geologie
05.2015 - 05.2016
Fundraising Department Coordinator
Liga Studenților de la Geografie și Geologie
03.2015 - 05.2015
Volunteer
Liga Studenților de la Geografie și Geologie
01.2013 - 05.2019
Trainer Certification - Training and Adult Education
STRUCTURAL EUROTRAINING S.R.L.
Bachelor degree - Geography of tourism
Alexandru Ioan Cuza University