Serban Dumitru
Bucharest
Summary
A dedicated professional with a proven track record in marketing and sales, adept at generating market insights and meeting sales targets. Demonstrates exceptional product knowledge and account management skills, ensuring superior customer service and effective communication. Known for multitasking efficiency and the ability to learn quickly, aiming to leverage these strengths to drive business growth and achieve organisational goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
Booking.com
Bucharest
06.2024 - 04.2025
- Worked closely with product development teams for customising offerings according to client needs.
- Analysed sales data for identifying opportunities for growth.
- Monitored competitor activity, staying ahead in the market competition.
- Prepared detailed reports to provide insight into account performance.
- Conducted market research to stay abreast of industry trends.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Achieved client satisfaction by managing key accounts effectively.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Generated KPI reports to illustrate overall performance.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Assured timely delivery of products and services to meet customer expectations.
- Established strong rapport with clients through regular communication.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
Sales and Events Manager
Courtyard by Marriott Bucharest Floreasca
Bucharest
02.2023 - 06.2024
- Conducting B2B long lasting relationships
- Actively participating in the higher management business meetings and providing recommendations
- Surpassing monthly budget targets and meeting sales objectives
- Finding new business opportunities under uncertain market conditions
- Developing budget structure and new market segmentation
- Mastering software working systems and generating useful sales reports(OPERA, Excel)
- Organising and coordinating Corporate and Private Events
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Identified and maximised sales opportunities, and increased customer retention rates
- Analysed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends
- Led sales department with a can-do attitude and high quarterly sales
- Coordinated with team members for improved performance in sales targets.
- Provided personalised solutions, increasing customer loyalty.
- Boosted sales revenue with comprehensive market research.
- Analysed sales reports to identify trends and update strategies.
Sales Executive
Ibis Styles Bucharest City Center
Bucharest
01.2022 - 02.2023
- Conducting B2B long lasting relationships
- Actively participating in the higher management business meetings and providing recommendations
- Surpassing monthly budget targets and meeting sales objectives
- Finding new business opportunities under uncertain market conditions
- Developing budget structure and new market segmentation
- Mastering software working systems and generating useful sales reports(OPERA, Excel)
- Organising and coordinating Corporate and Private Events
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Identified and maximised sales opportunities, and increased customer retention rates
- Analysed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends
- Led sales department with a can-do attitude and high quarterly sales
Sales and Service Agent
Phoenicia Grand Hotel
Bucharest
09.2018 - 12.2021
- Monitoring external and competitive environment
- Realising market research and identifying new sales opportunities
- Estimating the market potential of products and services offered by the hotel
- Identifying ways to develop and improve the services / products offered by the hotel, in line with market trends
- Ensuring the best way to promote the hotel in the online environment
- Analysing the market prices and submitting proposals for substantiating the price policy within the company
- Identifying areas and sales channels
- Ensuring constant growth of sales volume
- Managing how to build and use the customer database
- Negotiating and signing sales contracts of hotel rooms and hotel services
- Dynamic monitoring of the execution of the contracts, constantly checking the satisfaction of the clients related to the services / products offered by the hotel
- Constantly checking the way the hotel is presented on the internet and the comments posted by the guests online - create regular reports on these topics
- Synthesis of the results obtained in the sales process and preparation of specific reports (daily, weekly, monthly, periodical on occupancy levels, customer segments, cashing-in, customer complaints)
- Report to the sales manager the results obtained in the sales process periodically or whenever necessary and make recommendations
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
Guest Relations Coordinator
Hotel Novotel Bucarest City Centre
Bucharest
02.2017 - 08.2018
- Responded to guest requests for special arrangements or services, such as transportation arrangements and reservations
- Dispatched calls, submitted room service requests, made wake-up calls, and acted as main point of contact for all guest needs
- Maintained company policies and procedures to ensure consistency of guest experiences
- Processed guest payments for all related room charges
- Contacted appropriate hotel departments to resolve guest issues or concerns
- Worked to constantly network with new clients and maintain relations with former clients
- Respected the privacy and preferences of each resident and guest
- Participation in various projects within the Accorhotels company, where the development of personal and professional skills was pursued
Restaurant Shift Supervisor
Miller & Carter Steakhouse
London
10.2014 - 01.2017
- Monitored the dining room and made seating changes as necessary
- Interviewed, hired, and counseled qualified waitstaff and kitchen staff
- Appraised staff performance and provided constructive feedback to improve overall productivity
- Effectively coached and counseled staff as needed
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Brought forth an energetic attitude and positive spirit
- Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations
- Continually adapted and exceled in a fast-paced environment
Head Waiter
Spur Steak and Grill
London
02.2014 - 10.2014
- Receive food and drinks orders
- Serving dishes
- Relaying, preparing and setting tables for the next guests
- Handle cash and card payments
- Brought forth a welcoming and energetic spirit
- Worked as a committed team member to achieve the highest level of customer service
- Worked as a flexible server during overflow periods
- Utilized excellent multitasking skills
- Informed customers of new menu offerings and specials
Education
Bachelor's Degree -
Colegiul National Emil Racovita
09.2007 - 06.2011
Student - Marketing and Sales Management
Universitatea Crestina Dimitrie Cantemir
09.2023 - 04.2025
Skills
- Fast Learner
- Multitasking efficiency
- Market insights generation
- Product knowledge
- Account management
- Marketing and Sales
- Customer Service
- Communication Skills
- Meeting sales targets
Languages
English
Native
Hobbies
- Traveling
- Sports
- Photography
- Cooking
Timeline
Account Manager
Booking.com
06.2024 - 04.2025
Student - Marketing and Sales Management
Universitatea Crestina Dimitrie Cantemir
09.2023 - 04.2025
Sales and Events Manager
Courtyard by Marriott Bucharest Floreasca
02.2023 - 06.2024
Sales Executive
Ibis Styles Bucharest City Center
01.2022 - 02.2023
Sales and Service Agent
Phoenicia Grand Hotel
09.2018 - 12.2021
Guest Relations Coordinator
Hotel Novotel Bucarest City Centre
02.2017 - 08.2018
Restaurant Shift Supervisor
Miller & Carter Steakhouse
10.2014 - 01.2017
Head Waiter
Spur Steak and Grill
02.2014 - 10.2014
Bachelor's Degree -
Colegiul National Emil Racovita
09.2007 - 06.2011
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