Sergiu Nelepcu
Bucharest,Romania
Summary
Business Analyst with 6+ years bridging IT and business across insurance, banking, and telecom. My experience spans the full delivery lifecycle — from discovery and requirements gathering to Agile execution, testing, and rollout
Overview
1
1
Certification
5
5
years of post-secondary education
9
9
years of professional experience
Work history
Business Analyst
MassMutual Romania
Bucharest, Romania
2025.07 - 2026.07
- Business Analyst for a multi-team initiative under the Health & Wellness program, implementing a new rider on whole life insurance products.
- Gathering and translating stakeholder requirements into actionable JIRA tickets
- Managing integration requirements between the new product and existing MassMutual applications
- Engaged in the full delivery cycle, including requirements, implementation, and testing.
- Writing BDD scenarios for a new Customer Support application
- Using AI tools to accelerate business documentation and improve consistency
IT Business Analyst
_VOIS
Bucharest, Romania
2023.12 - 2025.07
- Business Analyst across two IoT-portfolio workstreams: the Vodafone IoT Platform (15+ person team spanning Romania, UK, and Spain) and three projects covering 5G implementation, IP version enhancements, and SIM upgrades.
- Delivered features, capabilities, roadmaps, user journeys, and personas that enhanced 5G onboarding experience across multiple markets
- Coordinated the implementation of an AI chatbot on the platform
- Ran workshops, developed roadmaps, and prioritised objectives through PI Planning (JIRA, Confluence, MURAL)
- Served as the primary point of contact for developers and stakeholders within a SAFe Agile framework
- Split platform features across application versions to facilitate major version migration
Technical Business Analyst
rinf.tech
Bucharest, Romania
2022.06 - 2023.11
- Business Analyst on a 7-person Romania/Germany team responsible for maintenance, re-architecture, and client support of a collateral risk calculation platform for an investment banking client.
- Led re-architecture planning, writing user stories that shaped the system's complete redesign
- Kept business rules continuously aligned with shifting global economic and political conditions
- Performed before/after and impact analysis using SQL
- Owned the JIRA backlog and served as first point of contact for system bugs
- Collaborated with UX design on Figma mock-ups for the new application
- Built reporting dashboards in Qlik Sense
Senior Technology Business Analyst
EY
Bucharest, Romania
2021.07 - 2022.06
- Business Analyst on a 10+ person Romania/India team, implementing a hybrid RPA + API solution to automate and improve call center operations for an international banking client.
- Ran discovery sessions with the client and authored process/solution description documents
- Designed mock-ups and led client review sessions
- Built test cases and drove testing through to final sign-off
- Delivered a semi-automated solution that streamlined call center processes end-to-end
- Organized internal Intelligence Automation department meetings
- Co-developed and presented a Business Analysis course at the Faculty of Business Administration (FABIZ)
RPA Business Analyst/Product Owner
ING Tech Romania
Bucharest, Romania
2020.09 - 2021.07
- Product Owner and Business Analyst for the ING Global Compliance Center, brought on to launch an Agile RPA team automating processes for the Compliance function.
- Acted as the primary interface between Romania/Netherlands stakeholders and the development team
- Owned and prioritized the backlog using Azure Boards, coordinating 2 developers
- Authored process description documents, solution documents, and test cases
- Defined process diagrams and user journeys for all of our automatisations
- Automated 100% of the proposed backlog items
- Resolved a recurring bottleneck that had caused significant overtime for Compliance teams
- Led the team’s transition from Waterfall to Agile
RPA Developer/Process Expert
Raiffeisen Bank Romania
Bucharest, Romania
2018.04 - 2020.09
- At Raiffeisen Bank, I worked as an RPA Developer in the Efficiency Management department.
- As part of my team, I was responsible for the following tasks:
- Analyzing bank processes to determine their potential for automation.
- Developing automation solutions using BluePrism.
- Testing the solutions I created to ensure they were ready for production.
- Monitoring the solutions after they went live and ensuring their maintenance.
- Creating process description documents and solution description documents for the RPA solutions I developed.
- Acting as a backup for my colleagues and being prepared to intervene in case any RPA solution encountered bugs in production.
Management Trainee
Bucharest
2017.04 - 2018.03
- Part of a rotational intra-department program that was designed to help us understand how a bank works and understand the activities of different departments.
- During the one year program I was part of the following bank departments:
- -> Branch (2 months);
- -> Large Corporate;
- -> Project Finance;
- -> Non-Retail Credit Risk;
- -> Efficiency Management;
Education
Master's degree - International Financial Risk Management
Academia de Studii Economice din București
2016.01 - 2018.01
Bachelor's degree - International Business
Academia de Studii Economice din București
2013.01 - 2016.01
Skills
- BDD Format Scenarios writing
- Customer Journey design
- User Story Creation
- Stakeholder Management
- Workshop organization
Certification
Certified SAFe Agilist
Languages
English (Full Professional)
Fluent
Romanian (Native or Bilingual)
Native
French (Elementary)
Beginner
Timeline
Business Analyst
MassMutual Romania
2025.07 - 2026.07
IT Business Analyst
_VOIS
2023.12 - 2025.07
Technical Business Analyst
rinf.tech
2022.06 - 2023.11
Senior Technology Business Analyst
EY
2021.07 - 2022.06
RPA Business Analyst/Product Owner
ING Tech Romania
2020.09 - 2021.07
RPA Developer/Process Expert
Raiffeisen Bank Romania
2018.04 - 2020.09
Management Trainee
2017.04 - 2018.03
Master's degree - International Financial Risk Management
Academia de Studii Economice din București
2016.01 - 2018.01
Bachelor's degree - International Business
Academia de Studii Economice din București
2013.01 - 2016.01