Sergiu-Victor Surdu

Store Manager

Pepco Retail

10.2020 - Current

Managed inventory control, cash control, and store opening and closing procedures.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

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