Shalika Sammani Senarathna
Colombo,Sri Lanka
Overview
7
7
years of professional experience
Work History
Hotel Receptionist
Castelnor Hotel And Spa
Paltinis Sibiu, Romania
12.2025 - 05.2026
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Arranged housekeeping and maintenance services for guests.
Team Leader, Sales Operations
RapidLend Pvt Ltd (Robocash )
Colombo, Sri Lanka
01.2021 - 02.2024
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Created and implemented monthly KPI targets, driving team motivation and morale to achieve them.
- Improved team telemarketing skills by introducing and teaching modern sales techniques, encouraging positive engagement with customers and increasing sales.
- Organised weekly team meetings to review achievements, set goals, and discuss sales strategies.
Assistant
HSBC Sri Lanka
Colombo, Sri Lanka
04.2019 - 04.2020
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Maintained filing systems, both electronic and paper-based, ensuring quick retrieval of documents.
- Handled confidential documents with discretion, adhering to data protection policies.
Education
Diploma of Higher Education - Credit Management
Institute Of Credit Management
Colombo2023
Kolonnawa Balika Vidyalaya
Kolonnawa Skills
- Guest relations
- Front desk operation
- Customer service
- Problem solving
- Team leadership
- Communication skills
- Time management
- Multitasking efficiency
- Data entry accuracy
- Telephone etiquette
- Customer relationship management systems
- Payment Processing
Timeline
Hotel Receptionist
Castelnor Hotel And Spa
12.2025 - 05.2026
Team Leader, Sales Operations
RapidLend Pvt Ltd (Robocash )
01.2021 - 02.2024
Assistant
HSBC Sri Lanka
04.2019 - 04.2020
Diploma of Higher Education - Credit Management
Institute Of Credit Management
Kolonnawa Balika Vidyalaya