SHARMIN AKTER

• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
• Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Cleaned, sanitised and organised restaurant, bar and front of house areas.
• Maintained excellent customer satisfaction by providing friendly, attentive and proactive service.
• Delivered food and beverages promptly, ensuring meals were served hot and drinks were correctly mixed.
• Laid tables with clean cutlery, crockery and glassware throughout sittings.
• Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
• Maintained cleanliness and organisation in the dining area, promptly clearing tables after guests departed.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
• Greeted new customers, answered initial questions and took drink orders.
• Greeted guests upon arrival, providing immediate seating and presenting menus with a welcoming demeanour.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
• Maintained extensive knowledge of food, drinks and menus to answer customer queries.
• Greeted new customers and offered immediate seating assistance.
• Routinely reset tables with spotless service ware.
• Managed table settings by arranging cutlery and glassware according to restaurant standards for optimal presentation.
• Inspected tables before guest arrival, maintaining establishment high-quality standards.
• Checked accuracy of completed orders and delivered to customers at tables.
• Examined tables before service, ensuring tables held sufficient supplies of condiments, menus, salt and pepper.
• Removed discarded trash and used dishes from customer tables.
• Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
• Suggested menu items and related beverages matching guest preferences.
• Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
• Resolved customer complaints to maintain satisfaction and business loyalty.
• Stayed in-line with health and safety standards by deep cleaning tables, chairs and menus after customer use.
• Collaborated with kitchen staff to cater for guests with food allergies, intolerances, or gluten-free requests.
• Processed payments efficiently, handling cash, credit card transactions, and splitting bills as requested.
• Reset tables between guests to maintain professional dining space and minimise service delays.
• Regularly checked on tables, catering to requests and actioning feedback for maximum guest satisfaction.
• Coordinated with other waitstaff and bussers to ensure seamless service during peak dining hours.
• Monitored guest satisfaction throughout dining experience, swiftly addressing any issues to maintain high service standards.
• Assisted in training new staff, providing guidance on restaurant procedures and service excellence.
• Assisted in the planning and execution of special events and functions, providing exceptional service to large groups.
• Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.

• Managed accounts payable and receivable, ensuring timely settlement of invoices and maximising cash flow.
• Posted journal and ledger entries, prepared financial statements and reports and closed books.
• Produced monthly and year-end closing statements, financial documents and invoices.
• Updated general, sales and purchasing ledgers on schedule and verified information against documentation.
• Calculated, prepared and filed payroll taxes for clients.

* Provided part-time childcare support • Assisted with feeding, hygiene, and supervision •
Organized games and learning activities • Accompanied children on walks and outings • Maintained

• Handled cash, credit card, and voucher payments, maintaining accurate financial records.
• Processed payments by cash, cheque, or card to complete transactions.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Maintained clean, tidy and organised checkout areas.
• Calculated and provided accurate change to customers after transactions.
• Completed daily records updates to track sales and accurate payment totals.
• Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
• Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
• Processed transactions quickly and accurately, enhancing customer checkout experience.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
• Maintained high productivity by efficiently processing cash, credit and debit payments.
• Maintained neat and clean shop floor and storage areas.
• Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
• Consulted with customers to help with purchasing decisions.
• Managed queue efficiently, reducing waiting times and improving customer satisfaction.
• Used POS machines to scan items and process transactions.
• Prepared daily cash deposits to move funds to financial institution.
• Trained new staff on cashiering procedures and customer service excellence.
• Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
• Processed refunds and exchanges at customer service desk.
• Protected customer purchases by wrapping and bagging items.
• Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
• Coordinated assistance for customer's special requests and service needs.
• Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
• Packed purchased items properly to prevent damage to delicate products.
• Assisted in inventory management tasks, including stock takes and product ordering.
• Maintained up-to-date knowledge of store products, promotions, and policies.
• Addressed customer queries regarding returns and exchanges, facilitating a smooth process.
• Engaged with customers to gather feedback, contributing to improvements in service delivery.
• Verified register at beginning and end of work shifts to help with error-free money handling.
• Monitored stock levels at checkout areas, requesting restocks to avoid shortages.
• Assisted customers with product location and provided detailed information on store promotions.
• Trained new team members in cash register operation, stock procedures and customer service.
• Collaborated with team members to achieve sales targets and enhance store performance.
• Applied discount codes and promotions correctly, ensuring customer receipt of entitled savings.
• Worked closely with front-of-house staff to facilitate positive customer experiences.
• Scanned and weighed goods to calculate product costs.
• Stayed up-to-date on product range to provide helpful advice to customers.
• Adapted to various payment systems and technologies, enhancing transactional flexibility.
• Upheld high standards of hygiene and cleanliness at work stations, promoting a healthy shopping environment.
• Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
• Issued receipts and required documentation for [Type] transactions.
• Supported salesfloor and stockroom staff during busy periods, contributing to stock replenishment and store zoning.
• Minimised fraudulent transactions by assessing notes when processing payments.
• Addressed and resolved complaints regarding transactions and ticket issuing.
• Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty.
• Utilised point-of-sale system efficiently, minimising errors and speeding up transaction time.
• Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
• Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
• Implemented upselling techniques, applying knowledge about customer purchases to recommend catered products.
• Assisted customers with making optimum [Product or Service] choices for individual needs.
• Assessed customer IDs when selling age-restricted goods.
• Input correct values for [Product or Service] to give customer accurate totals.
• Liaised with the customer service department to resolve complex issues, ensuring customer loyalty.
• Coordinated with the merchandising team to maintain an attractive and organised checkout zone.
• Advised customer of event policies and requirements for admission.
• Implemented loss prevention strategies at point of sale, safeguarding company assets.
• Implemented visual merchandising standards for engaging front-lane displays and endcaps.
• Increased loyalty scheme sign-ups by proactively discussing programmes during transactions.