Silvia-Mihaela Iordache
Bacau,Bacau
Summary
Motivated professional demonstrating strengths in customer service and team collaboration. Adapts to dynamic environments through effective communication and problem-solving abilities. Committed to delivering quality outcomes in all roles, supporting business success. Dynamic Sales Assistant skilled in negotiation and customer engagement. Utilises advanced negotiation tactics to maximise stock quality and variety. Supports financial solutions by offering alternatives that align with customer needs, enhancing overall service value. Enthusiastic and approachable, bringing strong communication and customer service skills. Quick learner with knack for building positive relationships and assisting customers effectively. Reliable team player with proactive approach to problem-solving and ensuring pleasant shopping experience. Demonstrates flexibility and eagerness to adapt to new challenges.
Overview
11
11
years of professional experience
Work History
Pawnshop Operator
BSG MONEY EXCHANGE SRL
08.2023 - Current
- Utilised advanced negotiation tactics to purchase items outright at fair prices, enhancing stock variety.
- Tested pawned items to verify functionality, reliability and resale value.
- Participated in continuous training on anti-money laundering practices, upholding legal and ethical standards.
- Offered alternative financial solutions to customers in need, beyond traditional pawnbroking services.
Sous Chef
Kestrel Grove UK
02.2019 - 06.2023
- Supervised all kitchen food preparation, operating in demanding, high-volume environment.
- Kept operations running smoothly and efficiently by keeping workspaces organised, clean and ready for service.
- Coordinated with front-of-house staff to ensure timely delivery of dishes, enhancing overall guest dining experience.
- Plated food according to restaurant artistic guidelines for an attractive presentation.
- Supported head chef with training and mentoring new kitchen team members.
- Led a team of junior chefs, providing training and guidance to improve skills and foster a collaborative work environment.
- Ensured kitchen operations stayed running smoothly by delegating tasks and priorities to chefs in an effective manner.
Chef Assistant
Kestrel Grove UK
05.2018 - 01.2019
- Managed kitchen operations during head chef's absence, ensuring continuity of service.
- Supported chefs in managing food preparation to achieve high-quality, precise plating and presentation standards.
- Assisted in the preparation of basic food items under chef supervision, adhering to recipes and quality standards.
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Prepared ingredients by washing, chopping, marinating, and seasoning, following strict hygiene standards.
Jewellery Salesperson
Rocri SRL
02.2015 - 03.2018
- Greeted customers warmly, friendly and politely when entering the jewellery store, making them feel welcomed and valued.
- Helped guests obtain specialised support for product, service and payment issues.
- Assisted customers in selecting fine jewellery that matched their style and budget requirements.
Education
Diploma of Higher Education -
Le Cordon Bleu London
London01-2019
Colegiul National Costache Negri
Targu Ocna, BCSkills
- Food preparation
- Staff supervision
- Food hygiene
- Staff leadership
- Kitchen organization
- Customer service
- Team collaboration
- Quality control
- Conflict resolution
- Training and mentoring
- Cost control
- Culinary creativity
- Cooking
- Attention to Detail
- Hazard analysis and critical control points (HACCP)
- Cleaning and sanitizing methods
Languages
English
Upper Intermediate
B2
Timeline
Pawnshop Operator
BSG MONEY EXCHANGE SRL
08.2023 - Current
Sous Chef
Kestrel Grove UK
02.2019 - 06.2023
Chef Assistant
Kestrel Grove UK
05.2018 - 01.2019
Jewellery Salesperson
Rocri SRL
02.2015 - 03.2018
Diploma of Higher Education -
Le Cordon Bleu London
Colegiul National Costache Negri