Simina Nicolaiciuc
Bucharest,Bucureşti
Summary
Results-oriented professional with a strong focus on safety consciousness, time efficiency, and workforce motivation. Demonstrates critical-thinking and self-motivation to drive process improvement and achieve operational excellence. Committed to delivering measurable outcomes through innovative problem-solving and fostering a productive work environment.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Card operations officer
TechVentures Bank
Bucharest
03.2024 - Current
- Documented all incidents meticulously, providing valuable insight into risk management strategies.
- Conducted regular reviews of operating procedures for continual system improvement.
- Collaborated effectively with other departments, facilitating enhanced operational efficiency.
- Complied strictly with banking regulations during all card operations procedures.
- Monitored transaction activities closely, ensuring compliance with anti-money laundering policies.
- Achieved customer satisfaction with prompt and accurate resolution of card-related issues.
- Coordinated with IT team for seamless integration of new payment technologies.
- Facilitated smooth interdepartmental communication, fostering a cooperative working environment.
- Troubleshot complex problems related to internet banking systems effectively.
- Collaborated closely with other departments to deliver seamless services in internet banking.
- Oversaw daily operations, ensuring smooth running of all banking services at the branch level.
- Kept up-to-date knowledge on banking regulations and compliance matters.
Customer service officer
TechVentures Bank
Bucharest
11.2022 - 03.2024
- Managed difficult customer situations for maintaining company reputation.
- Met daily targets by efficiently managing workload within set timelines.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Followed company guidelines to ensure consistent quality of service.
- Streamlined information flow through organised record keeping.
- Addressed customer queries, resulting in enhanced customer confidence.
- Learnt new software systems rapidly, enhancing overall work efficiency.
- Delivered high-quality service with attention to detail and professionalism.
Education
Agricultural Engineer - Agriculture
USAMV
Bucharest 10.2018 - 06.2022
Colegiul National "Ion Luca Caragiale"
Bucharest 09.2014 - 06.2018
Skills
- Results oriented
- Safety consciousness
- Time efficiency
- Workforce motivation
- Process Improvement
- Critical-thinking
- Self-motivation
Languages
English
Advanced
Timeline
Card operations officer
TechVentures Bank
03.2024 - Current
Customer service officer
TechVentures Bank
11.2022 - 03.2024
Agricultural Engineer - Agriculture
USAMV
10.2018 - 06.2022
Colegiul National "Ion Luca Caragiale"
09.2014 - 06.2018
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