Simona Cristina Deac
Cluj-Napoca,Cluj
Summary
Darwin specialist with 10+ years of experience across client support, service delivery, and consulting roles within Darwin Technologies. Strong background in gathering, analysing, and translating complex client needs into clear, structured requirements, documentation, and delivery solutions aligned to Darwin capabilities. Experienced in working across cross-functional teams including Configuration, Product Support, Client Management, and Delivery to ensure alignment between business intent and technical execution. Known for strong stakeholder communication, ownership, problem solving, and process improvement, with a growing focus on using AI tools to improve analysis, documentation, and efficiency.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Associate Consultant / Consultant / Senior Consultant
Darwin Technologies
Cluj-Napoca
2022.11 - 2026.06
- Lead consulting efforts on global, complex projects while cultivating strong client relationships.
- Gather and analyse requirements, propose solutions aligned with system capabilities, and produce clear, comprehensive documentation. Partner closely with Configuration Department, translating client requirements and ensuring alignment.
- Guide clients through all project phases, closely monitor progress, and provide support to ensure smooth delivery and successful site launches. Troubleshoot issues, identify risks and recommend mitigation strategies during UAT and throughout the project lifecycle.
- Prioritise tasks, delegate responsibilities, track progress, and keep stakeholders informed to promptly resolve any blockers.
- Collaborate effectively with cross‑functional teams including Interface, Product Support, Client Management, and MS&A to align efforts with project needs.
- Drive process improvements within the dedicated Amazon team and contribute to enhancements across the broader New Business Delivery team.
- Integrate AI tools in my daily work to pursue efficacy, optimization, and innovation.
- Support recruitment activity through interviews and structured feedback to hiring managers.
- Support onboarding and knowledge sharing for new joiners and colleagues, contributing to team capability and collaboration.
Darwin Service Specialist / Senior Darwin Service Specialist
Darwin Technologies
Cluj-Napoca
2017.01 - 2022.10
- Built strong client relationships by understanding business requirements, team structures, expectations, and preferred ways of working to support effective service delivery.
- Delivered work in line with client processing deadlines while proactively managing escalations, resolving queries, and maintaining service quality.
- Maintained client flex scheme and ensured process documentation is up to date.
- Identified and recommended client process and delivery improvements to enhance efficiency, productivity, and service consistency.
- Supported implementation of legislative changes and defined best-practice approaches aligned with client requirements and operational constraints.
- Collaborated with teams across Darwin, including Group Risk, Health & Wellbeing, Solutions Delivery, and Client Success, to resolve client issues and ensure aligned outcomes.
- Supported recruitment activity through interviews and structured feedback to hiring managers.
- Supported onboarding and knowledge sharing for new joiners and colleagues, contributing to team capability and collaboration.
Client Support Associate / Subject Matter Expert
Darwin Technologies
Cluj-Napoca
2014.08 - 2017.01
- Resolved employee queries within agreed SLAs while maintaining service quality and responsiveness.
- Investigated and resolved benefit-related queries by liaising with providers, ensuring timely and accurate responses.
- Resolved phone and email queries for clients’ employees, enhancing understanding of company benefits and online benefits platform usage.
- Helped users understand benefit options and provided technical support on Darwin platform usage, building strong product and user experience knowledge.
- Worked with internal teams to ensure a smooth employee experience and support effective platform performance.
- Conducted onboarding and training for new joiners, facilitating team knowledge sharing and enhancing overall capability.
Education
Nursing Degree -
Saint Nectarios Nursing School
Cluj-Napoca 2018.01 - 2021.01
Bachelor’s degree - Archives and History
Babeș–Bolyai University, Faculty of History and Philosophy
Cluj-Napoca 2002.01 - 2006.01
Skills
Darwin product expertise
Stakeholder management and communication
Requirements gathering and analysis
Client needs translation in structured documentation
Process improvement
Risk management
Problem solving and ownership
AI tools LenAI, LenWork
Agile
Project Planning & Scoping
Volunteering Experience
Mental Health First Aider, 2018, Present, Mental Health First Aider | 2018 – Present, Mental Health Champion – Everybody Thrives | 2018 – 2021, Pink Pal | 2018 – Present, Other Volunteering and Community Involvement:, Organising craft workshops for children., Supported a craft fair event in aid of Alzheimer Society., Volunteer at Transilvania International Film Festival., Co-founded and managed FolkBlog, producing written content and coordinating live music and cultural events.
Languages
Romanian
Native
English
Proficient (C2)
Italian
Beginner
Affiliations
- Furniture restoration and refinishing
- Drawing & painting
- Photography
Timeline
Associate Consultant / Consultant / Senior Consultant
Darwin Technologies
2022.11 - 2026.06
Nursing Degree -
Saint Nectarios Nursing School
2018.01 - 2021.01
Darwin Service Specialist / Senior Darwin Service Specialist
Darwin Technologies
2017.01 - 2022.10
Client Support Associate / Subject Matter Expert
Darwin Technologies
2014.08 - 2017.01
Bachelor’s degree - Archives and History
Babeș–Bolyai University, Faculty of History and Philosophy
2002.01 - 2006.01