Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
Simona Hassanein

Simona Hassanein

QA Automation Tester
Cluj-Napoca

Summary

Passionate about coding with willingness of learning new things candidate, successful at managing multiple priorities with a positive attitude. Eager to secure entry-level as a Software developer or QA Software Tester. Ready to help team achieve company goals.

Overview

16
16
years of professional experience
10
10
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Middle Customer Service Agent

S.C. Re Collection S.R.L.
Cluj-Napoca
07.2018 - Current
  • Learned and adapted quickly to new technology and software applications.
  • Provided professional services and support in a dynamic work environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Paid attention to detail while completing assignments.
  • Applied effective time management techniques to meet tight deadlines.
  • Organized and detail-oriented with a strong work ethic.

Junior Customer Service Agent

S.C. Re Collection S.R.L.
Cluj-Napoca
01.2017 - 07.2018
  • Worked well in a team setting, providing support and guidance.
  • Resolved problems, improved operations and provided exceptional service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Skilled at working independently and collaboratively in a team environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Computer Operator

S.C. Re Collection S.R.L.
Cluj-Napoca
05.2008 - 01.2017
  • Recommended system improvements, accounting for budgetary concerns and performance requirements.
  • Complied with data transmission laws and regulatory guidelines when sending and storing sensitive data.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Retrieved information and performed data entry using appropriate computer programs.
  • Analyzed user requirements and developed solutions to meet needs.

Cashier

Metro Cash & Carry Romania
Cluj-Napoca
12.2007 - 05.2008
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.

Veterinarian Technician

Freddy Vet
Cluj-Napoca
03.2007 - 05.2007
  • Explained preventive care measures for flea and tick control and heartworms.
  • Answered owner animal health questions and advised on best care practices.
  • Sold veterinary medicines and food for animals.
  • Advised animal owners how to use the products that they were buying.
  • Arranged the goods on the shelves.

Education

QA Automation Tester - Computer Software And Media Applications

IT Factory
Cluj-Napoca
10.2022 - 02.2023

Doctor of Veterinary Medicine - Veterinary Medicine (Pre-Veterinarian)

Faculty of Veterinary Medicine
Cluj-Napoca
10.2001 - 06.2007

High School Diploma -

Theoretical High School "Onisifor Ghibu"
Cluj-Napoca
09.1997 - 06.2001

Skills

    Customer Service and Communication Skills

undefined

Certification

Certified QA Automation Tester, IT Factory - Oct. 2022 - Feb. 2023

Hobbies

  

Reading, writing books, watching good films (artistic and documentaries), walking in the wilderness with my faithful dog, studying dog psychology and training. 

Timeline

QA Automation Tester - Computer Software And Media Applications

IT Factory
10.2022 - 02.2023

Middle Customer Service Agent

S.C. Re Collection S.R.L.
07.2018 - Current

Junior Customer Service Agent

S.C. Re Collection S.R.L.
01.2017 - 07.2018

Computer Operator

S.C. Re Collection S.R.L.
05.2008 - 01.2017

Cashier

Metro Cash & Carry Romania
12.2007 - 05.2008

Veterinarian Technician

Freddy Vet
03.2007 - 05.2007

Doctor of Veterinary Medicine - Veterinary Medicine (Pre-Veterinarian)

Faculty of Veterinary Medicine
10.2001 - 06.2007

High School Diploma -

Theoretical High School "Onisifor Ghibu"
09.1997 - 06.2001

Similar Profiles

CREATE PROFILE
Simona HassaneinQA Automation Tester