Simona Hassanein
QA Automation Tester
Cluj-Napoca
Summary
Passionate about coding with willingness of learning new things candidate, successful at managing multiple priorities with a positive attitude. Eager to secure entry-level as a Software developer or QA Software Tester. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Middle Customer Service Agent
S.C. Re Collection S.R.L.
Cluj-Napoca
07.2018 - Current
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
Junior Customer Service Agent
S.C. Re Collection S.R.L.
Cluj-Napoca
01.2017 - 07.2018
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Computer Operator
S.C. Re Collection S.R.L.
Cluj-Napoca
05.2008 - 01.2017
- Recommended system improvements, accounting for budgetary concerns and performance requirements.
- Complied with data transmission laws and regulatory guidelines when sending and storing sensitive data.
- Reacted calmly during times of highly stressed or emergency situations.
- Retrieved information and performed data entry using appropriate computer programs.
- Analyzed user requirements and developed solutions to meet needs.
Cashier
Metro Cash & Carry Romania
Cluj-Napoca
12.2007 - 05.2008
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Veterinarian Technician
Freddy Vet
Cluj-Napoca
03.2007 - 05.2007
- Explained preventive care measures for flea and tick control and heartworms.
- Answered owner animal health questions and advised on best care practices.
- Sold veterinary medicines and food for animals.
- Advised animal owners how to use the products that they were buying.
- Arranged the goods on the shelves.
Education
QA Automation Tester - Computer Software And Media Applications
IT Factory
Cluj-Napoca 10.2022 - 02.2023
Doctor of Veterinary Medicine - Veterinary Medicine (Pre-Veterinarian)
Faculty of Veterinary Medicine
Cluj-Napoca 10.2001 - 06.2007
High School Diploma -
Theoretical High School "Onisifor Ghibu"
Cluj-Napoca 09.1997 - 06.2001
Skills
Customer Service and Communication Skills
Personalized customer service
Python (Programming Language)
JavaScript (Programming Language)
API Testing
Behavior Driven Development
Postman
Unit Testing
Object Oriented Programming
SQL
Gherkin Syntax
GitHub
Design Patterns in Automation Testing: POM
Selenium
Certification
Certified QA Automation Tester, IT Factory - Oct. 2022 - Feb. 2023
Hobbies
Reading, writing books, watching good films (artistic and documentaries), walking in the wilderness with my faithful dog, studying dog psychology and training.
Timeline
QA Automation Tester - Computer Software And Media Applications
IT Factory
10.2022 - 02.2023
Middle Customer Service Agent
S.C. Re Collection S.R.L.
07.2018 - Current
Junior Customer Service Agent
S.C. Re Collection S.R.L.
01.2017 - 07.2018
Computer Operator
S.C. Re Collection S.R.L.
05.2008 - 01.2017
Cashier
Metro Cash & Carry Romania
12.2007 - 05.2008
Veterinarian Technician
Freddy Vet
03.2007 - 05.2007
Doctor of Veterinary Medicine - Veterinary Medicine (Pre-Veterinarian)
Faculty of Veterinary Medicine
10.2001 - 06.2007
High School Diploma -
Theoretical High School "Onisifor Ghibu"
09.1997 - 06.2001