As a Knowledge and Incident Manager for the European Region at PVH Corp., I oversee the creation, maintenance, and dissemination of knowledge assets for the IT department of one of the world's largest apparel companies. With over 10 years of experience in the information technology and services industry, I have developed a strong expertise in ITIL, IT Service Management, Management, Teamwork, and Team Leadership. In my current role, I work with a diverse and cross-functional team of IT professionals, business stakeholders, and external partners to ensure the quality, consistency, and accessibility of knowledge across the organization. I also manage the resolution of incidents and problems and implement process improvement initiatives to enhance customer satisfaction and operational efficiency. My mission is to enable knowledge acquisition and management as a strategic asset and a competitive advantage for PVH Corp.