Summary
Overview
Work history
Education
Skills
Languages
Timeline
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SIMONA MARIA MORA

CLUJ-NAPOCA

Summary

Experienced Banking Officer with over 5 years of expertise in retail banking operations, customer support, and financial product management. Skilled in managing client relationships, optimizing day-to-day transactions, and providing tailored financial advice. Oriented toward solving problems efficiently, with a consistent commitment to service quality and client satisfaction. Adaptable and results-driven, actively seeking opportunities to contribute to and grow within a dynamic and forward-looking organization.



Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Bank officer

LIBRA INTERNET BANK
CLUJ-NAPOCA, ROMANIA
10.2019 - Current
  • Provided front-office support for both cash and non-cash operations, ensuring smooth day-to-day client transactions;
  • Managed a wide range of retail banking products, including current and savings accounts, debit/credit cards, loans, and term deposits;
  • Delivered high-quality customer service and advisory support in both sales and operational contexts;
  • Assisted clients in the use of internet banking applications and digital tools, resolving technical or usage issues efficiently;
  • Efficient issue resolution and proactive handling of client complaints and requests;
  • Utilized internal platforms such as Creatio CRM, Microsoft Office, and Power BI Portal to monitor performance, generate reports, and support decision-making;
  • Results-driven, with the ability to perform effectively under pressure;
  • Efficiently resolving issues and providing tailored solutions;
  • Detail-oriented and compliant with internal procedures and regulatory standards;
  • Team player with a high degree of adaptability in dynamic work environments.



Administrative office assistant

Bosch
JUCU, Cluj
07.2018 - 10.2018
  • Entering, modifying and executing sales orders manually;
  • Resolving requests and queries related to orders, deliveries and invoices;
  • Sales orders entry in SAP;
  • Performing administrative tasks related to procurement;
  • Providing and maintaining an adequate amount of product inventory, continuous monitoring of security stock;
  • Cooperation with external suppliers, central warehouses and ongoing coordination to meet supplier deadlines.

Education

Bachelor of Business Administration - Economics and Information Systems

Babeș-Bolyai University, FSEGA
Cluj-Napoca, Cluj
10.2016 - 07.2019

Skills

  • Technical Skills: Data Analysis & Reporting, Database Management, Microsoft Office Suite(Word, Excel, PowerPoint,Outlook), Basic Programming (Python, Java, C#), Oracle Application Express, SAP, Web Technologies (HTML, CSS, JavaScript)
  • Banking & Financial Skills: Customer account management, Loan processing, Cross-Selling proficiency, Sales oriented approach, Regulatory compliance;
  • Business & Analytical Skills: Business process analysis, Financial Data Interpretation, Business, Understanding of Accounting Principles
  • Soft Skills: Effective communication, Customer-oriented mindset, Strong teamwork skills, Analytical thinking and attention to detail, Problem-solving and decision-making abilities, Time management & multitasking abilities, Calm and professional under pressure

Languages

English
Advanced

Timeline

Bank officer

LIBRA INTERNET BANK
10.2019 - Current

Administrative office assistant

Bosch
07.2018 - 10.2018

Bachelor of Business Administration - Economics and Information Systems

Babeș-Bolyai University, FSEGA
10.2016 - 07.2019

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SIMONA MARIA MORA