Stefan-Aurel Ploianu
Global Allocation Manager
Brasov
Summary
Proactive Allocation Manager with understanding of key performance metrics and drive for continuous improvement. Expert in data analytics, task prioritization and different inventory technologies. Attention to detail and background in merchandise allocation.
Overview
6
6
years of professional experience
Work History
Global Allocation Manager
Continental Automotives
Sibiu
2023.03 - Current
- Applied logic and problem-solving to solve complex finance business problems.
- Trained, coached and mentored junior team members on Excel topics.
- Supported business development activities by managing proposal responses and developing high-quality proposals.
- Managed delivery of client projects by assessing engagement risks, driving conclusions and reviewing output produced by team.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Team Leader
CGS
Brașov
2022.03 - 2023.03
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Worked with colleagues to create prototypes for designs and training materials.
- Assisted with new hire processing and existing training programs.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Prepared documentation for business analysts and updated client data.
- Led team of 13 members while providing exceptional customer service
Client Support Specialist
CGS
Brașov
2019.05 - 2022.03
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided suggestions for process, application or documentation improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned all required tasks quickly to maximize performance.
- Sought out ways to go above and beyond job requirements.
- Contributed to team success by completing jobs quickly and accurately.
- Managed over 30 support tickets per day.
Customer Support Representative
CGS
Brașov
2018.04 - 2019.05
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Managed over 50 customer calls per day.
Education
High School Diploma -
Liceul De Informatica - Grigore Moisil
Brasov 2013.09 - 2017.06
Skills
Client Service
Staff education and training
Sales expertise
Employee Evaluation
Knowledgeable in Zendesk
Knowledgeable in Google Business Profile
Problem-Solving
Excel/VBA
Active Listening
Excellent Communication
Hobbies
A few of my go-to activities are working out and traveling.
Working out is part of my daily life for some time now. There are a few keywords that best describe the benefits of this activity for me: clarity, focus, peace and growth.
When it comes to traveling, I recently rediscovered this activity as one of my passions, when for the first time I visited a different country. The experience left me with a feeling of wanting for more, and so I will pursue every opportunity I am given to travel more.
Timeline
Global Allocation Manager
Continental Automotives
2023.03 - Current
Team Leader
CGS
2022.03 - 2023.03
Client Support Specialist
CGS
2019.05 - 2022.03
Customer Support Representative
CGS
2018.04 - 2019.05
High School Diploma -
Liceul De Informatica - Grigore Moisil
2013.09 - 2017.06