Stefan-Gabriel Luchian

• Assisted customers to navigate software systems, leading to improved user experience.
• Detected and neutralised virus threats for enhanced system security.
• Aided in the selection of appropriate software solutions to meet business needs.
• Secured sensitive customer data through implementation of robust security protocols.
• Managed network configurations, improving overall connectivity.
• Improved client satisfaction by swiftly diagnosing and resolving technical issues.
• Provided round-the-clock support for enhanced system functionality.
• Enhanced customer satisfaction by resolving technical issues promptly.
• Troubleshot hardware issues, improved overall device performance.

As part of the faculty, I created a project in which I recreated the plan of a computer network for the Emil Alexandrescu Stadium using Cisco Packet Tracer.

The project aims to propagate radio waves using the Hata model, which is commonly used to estimate path loss in urban, suburban, and rural environments.

• Collaborated with team members to maintain a friendly work environment promoting productivity.
• Resolved customer complaints quickly, restoring trust in our service quality.
• Participated in regular stock takes helping manage supplies efficiently.

• I completed a summer internship at the Special Telecommunications Service in Iasi, where I applied the concepts from college, and learnt many new things about the field and working with equipment.