STEFAN-VLADUT ONOFREI
Cybersecurity Intern
Summary
Organized and dependable professional skilled in managing multiple priorities while maintaining a positive attitude. Results-oriented with a proven track record of exceeding targets and driving success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. Equipped with strong problem-solving skills and excellent communication abilities, prepared to tackle new challenges and contribute to team success with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Sr. Consumer Representative
Teleperformance Portugal
02.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated customers on product features and benefits to enhance user experience based of RD&E input.
- Collaborated with cross-functional teams, such as RD&E, Public affairs, legal, to improve service delivery processes.
- Mentored new team members, promoting knowledge sharing and best practices.
- De-escalated difficult consumer situations, stayed positive and maintained composure while resolving issues.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
Customer Care Representative
Teleperformance
03.2020 - 02.2022
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer communications.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Trained new hires on customer service protocols and company policies to ensure consistency.
- Analyzed customer feedback to identify trends and implement service improvements.
Cook
Purple Pub
06.2019 - 09.2019
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Communicated closely with servers to fully understand special orders for customers.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Ride Operator
Jiminy Peak Mountain Resort
06.2019 - 09.2019
- Ensured guest safety by carefully monitoring ride participation, adhering to strict operational protocols.
Data Entry Clerk
AROBS Software
09.2018 - 06.2019
- Entering customer and account data from source documents within specified time limits.
- Compiling and verifying the accuracy of information to prepare source data for computer entry.
- Sorting and organizing data to streamline the entry process and maintain data integrity.
- Reviewing data for deficiencies or errors, promptly correcting any incompatibilities, and ensuring accurate output.
- Collaborating with team members to optimize data entry processes and meet quality standards.
Education
Cybernetics, Statistics, And Economic Informatics
'Stefan Cel Mare' University Suceava
Suceava, Romania06-2019
Skills
- Maintaining composure
- Effective team collaboration
- Effective troubleshooting skills
- Proficient in handling multiple tasks
- Analytical problem-solving
- Quickly adjusting to change
- Professional networking
- Python programming
- Bash scripting
- Technical support
- Customer support
- System troubleshooting
- System testing
- Decision-making
- Technical documentation
- Technical issues analysis
- Self motivation
ADDITIONAL INFORMATION
English
Romanian
Timeline
Sr. Consumer Representative
Teleperformance Portugal
02.2022 - Current
Customer Care Representative
Teleperformance
03.2020 - 02.2022
Cook
Purple Pub
06.2019 - 09.2019
Ride Operator
Jiminy Peak Mountain Resort
06.2019 - 09.2019
Data Entry Clerk
AROBS Software
09.2018 - 06.2019
Cybernetics, Statistics, And Economic Informatics
'Stefan Cel Mare' University Suceava
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