Stefana Cotârță
-
Florești,Cluj-Napoca România
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Agent
CGS Computer Generated Solutions
Sibiu , Romania
01.2022 - Current
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Liceul Borșa
Borșa, Maramureș România 09.2017 - 06.2021
Facultatea De Psihologie Și Științele Educației - Psihologie
Universitatea Babeș-Bolyai
Cluj-Napoca 10.2023 - Current
Skills
Exemplary work ethic
undefinedTimeline
Facultatea De Psihologie Și Științele Educației - Psihologie
Universitatea Babeș-Bolyai
10.2023 - Current
Customer Service Agent
CGS Computer Generated Solutions
01.2022 - Current
High School Diploma -
Liceul Borșa
09.2017 - 06.2021
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