Alina Medeea Enache
Iasi,BV
Summary
Accomplished Customer Service Representative at Teleperformance, adept in problem-solving and critical thinking, significantly enhanced customer loyalty and satisfaction. Excelled in active listening and Microsoft Office Suite, contributing to product improvements and service excellence. Proven track record in transforming customer challenges into actionable solutions, fostering repeat business and positive feedback.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor - Facultatea De Educație Fizică Și Sport
Universitatea Al. I. Cuza Iași
Iasi, Romania2023
High School Diploma -
Liceul Cu Program Sportiv Iași,
Iasi, Romania2020
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Customer Relations
- Problem Resolution
- Critical Thinking
- Customer satisfaction measurement
- Technical Support
- Product and service solutions
- Microsoft Office Suite
- Live chat support
Languages
English
Proficient
C2
Timeline
Customer Service Representative
Teleperformance
08.2023 - Current
Bachelor - Facultatea De Educație Fizică Și Sport
Universitatea Al. I. Cuza Iași
High School Diploma -
Liceul Cu Program Sportiv Iași,
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