Steve Romuald Ngounou Nguela
Bucuresti,BUCAREST
Summary
Motivated professional with diverse experience across customer-facing roles. Demonstrates strong communication and analytical abilities in fast-paced environments. Eager to leverage transferable skills to contribute to team success and business objectives.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Marketing Associate
HPE Romania
Bucuresti, Romania
2025.06 - Current
- Collaborated with sales teams to align marketing strategies with sales objectives, improving campaign effectiveness.
- Identified opportunities and qualified the prospect on SFDC
- Encouraged customers to purchase higher-value items, increasing overall sales value.
- Managed daily operational activities, enhancing customer experience and satisfaction.
- Act as the primary day-to-day contact for assigned customer accounts, handling inquiries, requests, and issue resolution in a professional and timely manner(Chat, Email, Call)
Support Engineer
Alten Romania
Bucuresti, Romania
2023.10 - 2024.07
- Addressed customer emails, calls and live chat regarding technical malfunctions, resolving issues remotely.
- Provided timely and clear feedback to customers during troubleshooting and diagnosis of computer issues.
- Resolved service user requests within target timeframes.
- Supported customers with inquiries and technical issues, assisting with setup of new systems, applications and software.
- Installed new hardware and software to meet system specifications and user needs.
- Logged and completed reports to submit technical details to management.
Support Technician
BEKALMAXI
Bucuresti, Romania
2020.04 - 2021.10
- Assisted internal users with setup of new systems, applications, and software to enhance operational efficiency.
- Updated software to enable new functionality and bolster security measures.
- Created new posts in designated locations to streamline support processes.
Education
Master of Science - Information Technologies
University Politechnica Of Bucharest
Bucharest, B2023-01
Bachelor of Science - Information Technologies
Univesity Politechnica Of Bucharest
Bucharest, B2023-01
Skills
- Salesforce management
- Client engagement
- Customer relationship management
- Lead generation
- Upselling techniques
- Data-driven insights
- Data visualisation
- Technical troubleshooting
- Problem solving
- Analytical thinking
- Digital marketing tools
- Communication
Languages
French
First Language
English
Intermediate
B1
Timeline
Marketing Associate
HPE Romania
2025.06 - Current
Support Engineer
Alten Romania
2023.10 - 2024.07
Support Technician
BEKALMAXI
2020.04 - 2021.10
Master of Science - Information Technologies
University Politechnica Of Bucharest
Bachelor of Science - Information Technologies
Univesity Politechnica Of Bucharest