Stoian Andrei-Dragos

• Responding to Customer Inquiries: Answering phone calls, emails, and chat messages from customers seeking help with technical issues.

• Problem Diagnosis: Identifying the underlying cause of technical problems by asking probing questions and utilizing diagnostic tools.

• Providing Solutions: Guiding customers through step-by-step solutions to resolve their technical issues.

• Remote Troubleshooting: When applicable, accessing customers' devices remotely to diagnose and resolve problems.

• Supervising Waitstaff: Training, mentoring, and supervising waitstaff to ensure adherence to restaurant protocols and standards.

• Maintaining Quality Service: Ensuring that all guests receive prompt, friendly, and personalized service.

• Handling Reservations: Taking reservations and managing seating arrangements.

• Customer Complaint Resolution: Handling customer complaints or any issues with the food and service in a timely and professional manner.