Stuart Sharp
Vienna
Summary
Seasoned executive delivering25+ years of measurable results in operational strategy, scalability and customer-centric transformations, including a20% increase in operational efficiency and a15% improvement in team productivity. Expertise in leveraging data and technology to drive growth, build high-performing teams and achieve sustainable business outcomes across global markets. Skilled at leading digital transformation initiatives, optimising processes and aligning operations with strategic goals.
CAREER OBJECTIVE
To lead transformative operational and strategic initiatives at YPS, driving growth and innovation in a fast-paced, customer-focused environment, with a target of achieving a30% increase in operational efficiency within the first year. Committed to enhancing operational efficiency and delivering sustainable business outcomes through data-driven leadership and innovative processes.
Overview
31
31
years of professional experience
Work History
External Consultant - International Customer Success and Onboarding
VEACT GmbH
01.2023 - 01.2024
- Improved client retention by25%, directly contributing to long-term customer loyalty and revenue growth
- Increased operational efficiency through Trello and Zapier integrations, streamlining workflows and automating processes by10%
External Consultant - Customer Success and Onboarding
W.A.G. PAYMENT SOLUTIONS A.S.
01.2021 - 01.2022
- Reduced onboarding time by40%, enhancing customer satisfaction and retention
- Enhanced team productivity by35% through streamlined processes and OKR-driven initiatives
- Designed and implemented data-driven onboarding frameworks that streamlined customer journeys by20%
Co-Founder and Chief Operating Officer (COO)
REASHORE SRL
01.2015 - 01.2021
- Scaled European nearshoring operations, achieving20% annual revenue growth and10% profit increase through strategic planning
- Established agile operations, improving productivity and team engagement by15%
- Grew strategic partnerships by30%, enabling market expansion into multilingual regions
External Consultant (Operations)
TOTALSTAYGROUP
01.2011 - 01.2015
- Expanded operational capacity by20% using advanced technology and process improvements
- Increased customer acquisition by15% through targeted engagement strategies
- Scaled team size from8 to270 individuals while maintaining high retention rates
Chief of Staff & Commissioned Officer Roles
ROYAL AIR FORCE
01.1993 - 01.2010
- Directed strategic operations, modernised recruitment processes with innovative digital systems, exceeding targets by30%
- Led multimillion-pound budgets and diverse international teams of over250 people with precision and efficiency
Education
BSc (Hons) - Applied Human Nutrition
LEEDS BECKETT UNIVERSITY
01.1993
Skills
- Operational Strategy & Leadership
- Process Optimisation
- Data-Driven Decision-Making
- Digital Transformation
- Stakeholder Management
- Organisational Scalability
- SaaS & CRM Expertise (eg, Jira, Salesforce, Tableau)
- Team Building & Leadership
- Project Management
KEY ACHIEVEMENTS
- Operational Scaling: Achieved20% capacity growth at TotalStay Group through strategic process improvements.
- Customer-Centric Onboarding: Developed a framework at W.A.G. Payment Solutions that reduced onboarding timelines by40% while enhancing user satisfaction.
- Strategic Growth: Drove20% revenue increases by leveraging data insights and CRM tools.
- Digital Innovation: Implemented transformative SaaS solutions to streamline workflows by25%.
PROFESSIONAL DEVELOPMENT
Over25 years of advanced training in leadership, strategy and operational excellence, focusing on measurable outcomes and data-driven performance.
ADDITIONAL INFORMATION
British professional with global operations expertise in5+ countries, leveraging SaaS platforms, CRM tools and agile methodologies. Talented in stakeholder engagement and cross-functional collaboration.
Timeline
External Consultant - International Customer Success and Onboarding
VEACT GmbH
01.2023 - 01.2024
External Consultant - Customer Success and Onboarding
W.A.G. PAYMENT SOLUTIONS A.S.
01.2021 - 01.2022
Co-Founder and Chief Operating Officer (COO)
REASHORE SRL
01.2015 - 01.2021
External Consultant (Operations)
TOTALSTAYGROUP
01.2011 - 01.2015
Chief of Staff & Commissioned Officer Roles
ROYAL AIR FORCE
01.1993 - 01.2010
BSc (Hons) - Applied Human Nutrition
LEEDS BECKETT UNIVERSITY
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