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Hi, I’m
Sumudu Ganesha
Senior Crew And Cashier
Timișoara,TM
Summary
passionate, empathetic, supportive and reliable,
Overview
17
years of professional experience
3
Certifications
4
Languages
Work History
Set Cooperation, Mesopotamia. Romania.Piața Consiliul Europei 2, Timișoara 300627 Romanian.
Senior Restaurant Crew
10.2020 - Current
Job overview
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, and other areas.
Tim Hortons, Apparel Group Dubai, United Arab Emirates.
Shift Leader in Training and Restaurant
11.2015 - 12.2018
Job overview
- Streamlined scheduling processes by effectively balancing staff availability with business needs, minimizing labor costs while maintaining adequate coverage.
- Provided clear communication between management and staff, fostering a positive work atmosphere.
- Handled customer complaints professionally and efficiently, working towards satisfactory resolutions that maintained positive relationships with patrons.
- Supported management in achieving budgetary goals by closely monitoring expenses, identifying areas of waste, and implementing cost-saving measures when necessary.
- Managed inventory levels with accurate record-keeping and timely ordering, reducing waste and optimizing stock levels.
- Contributed to increased sales by actively promoting special offers and upselling products when appropriate.
- Continuously sought opportunities for personal growth and development within the role, attending relevant training sessions or workshops to enhance leadership skills and industry knowledge.
- Maintained a safe and clean working environment, adhering to company policies and safety protocols.
- Assisted in the development of training materials for new shift leaders to ensure consistency in operations.
- Conducted regular equipment maintenance checks to reduce downtime due to malfunctions or repairs needed during busy periods of operation.
- Trained new employees on daily tasks, company policies, and customer service expectations, ensuring their successful integration into the team.
- Resolved conflicts among employees professionally and efficiently, maintaining a harmonious work environment.
- Promoted excellent customer service among team members, resulting in increased customer satisfaction ratings.
- Led team meetings to discuss goals, address concerns, celebrate successes, and provide updates on ongoing initiatives or upcoming changes within the organization.
- Partnered with human resources to assist in the recruitment and hiring processes for new team members.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth.
- Oversaw cash handling procedures at the end of each shift, guaranteeing accuracy in financial reporting and proper security measures were taken.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Baby Shop, Land Mark Group Dubai, United Arab Emirates
Senior Sales Associate
07.2012 - 11.2014
Job overview
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Collaborated with marketing teams to create compelling promotional materials and campaigns that effectively communicated the value proposition of the company's products and services.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Pizza Hut, Gamma Kraft Lanka. Union Place, Colombo 2, Sri Lanka
Senior Service Crew and Senior Cashier
11.2010 - 04.2012
Job overview
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Reduced wait times for customers by streamlining checkout procedures and prioritizing tasks.
- Demonstrated expertise in operating various point-of-sale systems, ensuring quick adaptation to any changes or updates.
- Provided exceptional customer service, leading to increased loyalty and return visits from patrons.
- Identified opportunities for upselling, positively impacting store revenue through additional sales.
- Assisted customers by answering questions and fulfilling requests.
Cargills Food CityUnion Place, Colombo 2, Sri Lanka
Senior Retail Sales Associate
03.2007 - 12.2009
Job overview
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Reduced loss prevention incidents by vigilantly monitoring the sales floor for suspicious activity or potential theft situations.
- Demonstrated expertise in product offerings, confidently answering questions and addressing concerns to support informed decision-making by customers.
Education
Pulseberry Consulting Dubai, United Arab Emirates
Basic Food Hygiene Training Course from Food Hygiene And Handling
03.2017
Asian Hotel School Colombo, Sri Lanka
Certificate Course from Western Cookery
06.2010
St. Servatius College Matara, Sri Lanka
Advance Level from Science Education
06.2005
Skills
Food safety compliance
Food preparation
Sanitation protocols
Equipment operation
Food safety
Equipment monitoring
Table setting knowledge
Food running
Point-of-sale transactions
Product promotion
Sales expertise
Menu memorization
Telephone etiquette
Ordering procedures
Verbal and written communication
Customer engagement
Hospitality service expertise
Beverage preparation
Interactive communication skills
Food preparation and safety
Performance improvement
Point of sale operation
Stocking and replenishing
Cash Handling
Order delivery practices
Guest seating arrangements
Tableside Service
Food spoilage prevention
Daily specials memorization
Certification
Operational Excellence Training
Interests
Timeline
Senior Restaurant Crew
Set Cooperation, Mesopotamia. Romania.
10.2020 - Current
Station Certification
06-2018
Owning The Guest Experience
06-2018
Operational Excellence Training
06-2016
Shift Leader in Training and Restaurant
Tim Hortons, Apparel Group
11.2015 - 12.2018
Senior Sales Associate
Baby Shop, Land Mark Group
07.2012 - 11.2014
Senior Service Crew and Senior Cashier
Pizza Hut, Gamma Kraft Lanka.
11.2010 - 04.2012
Senior Retail Sales Associate
Cargills Food City
03.2007 - 12.2009
Pulseberry Consulting
Basic Food Hygiene Training Course from Food Hygiene And Handling
Asian Hotel School
Certificate Course from Western Cookery
St. Servatius College
Advance Level from Science Education