Taclit Cristian
IGaming Specialist - IGaming Leader
Summary
With 15 years of experience in the gambling industry, I have developed a strong foundation in both technical and managerial roles, consistently driving performance, innovation, and team success. As I transition to new opportunities, I am eager to apply my extensive skills in leadership, problem-solving, and technology management to a fresh challenge. My goal is to leverage my experience to make a meaningful impact while ensuring that my technical and managerial expertise continues to grow and evolve.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Head Of Customer Support And Fraud
Novomatic
02.2023 - Current
With a solid professional footing in the online gambling industry, my journey has culminated in leading AdmiralBet's Customer Support team. Our mission is to provide exceptional service, ensuring customer satisfaction and robust fraud prevention. The role involves strategic oversight and the deployment of advanced support solutions.
In my most recent role at NOVOMATIC România, collaboration with teams and external partners was key to maintaining smooth operations. This experience has refined my competencies in systems integration and operational efficiency, allowing me to make significant contributions to AdmiralBet's success and fortify our market position.
Head Of Network Operations/NOC Manager
Reevo
05.2021 - 02.2023
As a NOC Manager, I oversaw the seamless operation and performance of our platform, ensuring smooth integration and management of both casino and provider services.
My role involved managing whitelabel solutions and aggregation, working closely with internal teams and external partners to maintain high uptime and optimal system performance. With a focus on proactive monitoring, troubleshooting, and continuous improvement,
I ensured that both our casino offerings and provider integrations met the highest standards of reliability and efficiency.
Expertise and dedication in technical operations drove the success of our platform and strengthened relationships with key stakeholders.
Head Of Customer Support
GoWild Gaming/GoWild Casino
01.2010 - 12.2020
Over the past 10 years, I have built a dynamic career in customer service within the casino industry. Starting as a Customer Service Agent, I quickly demonstrated my dedication and leadership potential, earning multiple promotions along the way.
From leading shifts as a CS Shift Manager to eventually stepping into the role of Head of Casino, I have gained invaluable experience in team leadership, operational management, and creating exceptional guest experiences.
My journey reflects my commitment to continuous growth, a passion for the industry, and a proven ability to adapt and lead in a fast-paced environment.
Head of Sales
CC Casino Canada
01.2008 - 01.2010
Starting in the online casino industry with no prior experience, I quickly embraced the challenge and turned it into an opportunity to excel. In an era when online casinos were just beginning to gain popularity, I leveraged my adaptability, learning quickly and effectively to drive sales and exceed targets.
Through strategic insights, a strong focus on customer engagement, and a relentless commitment to success I played a key role in expanding the business and establishing a strong presence in a rapidly evolving market.
Skills
Technical Skills:
-Compliance & Regulatory Knowledge
-Incident Management
-Cybersecurity & Fraud Prevention
-Data Analysis & Reporting
-Network Operations & Monitoring
Managerial & Leadership Skills:
-Team Leadership & Development
-Crisis Management
-Customer Service Excellence
-Training & Development
-Strategic Planning & Process Improvement
Certification
AML 2024/2025 Romania
Timeline
Head Of Customer Support And Fraud
Novomatic
02.2023 - Current
Head Of Network Operations/NOC Manager
Reevo
05.2021 - 02.2023
Head Of Customer Support
GoWild Gaming/GoWild Casino
01.2010 - 12.2020
Head of Sales
CC Casino Canada
01.2008 - 01.2010
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