Tania Stanciu

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Administering payment files for the disbursement of personal net assets pertaining to age limit or disability entitlements, or for deceased participants. Executing thorough processing and meticulous handling of documents for the seamless allocation of individual assets as per regulatory requirements.
• Managed individual payment files for age limit, disability, and deceased participant entitlements.
• Analyzed heir certificates to ensure accurate inclusion of rightful inheritors for their entitled shares.
• Contacted participants to provide missing or supplementary information required for payment dossier completion.
• Confirmed and verified daily outgoing payment letters prior to dispatch.
• Facilitated seamless communication between payment and investigations departments and other internal divisions.
• Processed subsequent contributions for participants post one year and two months from their retirement decision.
• Executed OCR-based file processing for age limit payments.

• Orchestrated over 100 payments within a single day, prioritizing adherence to legal deadlines.
• Rectified system errors by promptly engaging with urgent clients, ensuring error resolution.
• Organized team efforts to prevent delays in unprocessed payments, thus avoiding legal deadline breaches.

Job Summary

Dedicated to steering and managing Squad and DataEntry team activities, I performed a spectrum of essential tasks aimed at maintaining efficient data operations and ensuring quality outcomes. Some key responsibilities included:

• Coordination and Task Distribution:
  Orchestrated and managed the activities of the Squad and DataEntry team by efficiently delegating tasks among team members.
• Error Margin Calculation and Team Activity Monitoring:
  Conducted a monthly review of team activities to calculate error margins, ensuring a constant focus on precision and quality.
• Monthly Report Generation:
  Produced comprehensive monthly reports tailored for internal, external, and P3 audit controls.
• Administration and Compliance:
  Processed and issued individual adherence acts.Verified BOUNCE and RDQ reports, ensuring compliance and accuracy.
• Training and Development:
  Provided comprehensive training for new personnel to facilitate seamless onboarding.
• Managed team workload to reach targets for specific tasks.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Managed team workload to reach production targets.
• Supervised 15 co-workers.

• Certifications and Courses:
  Completed various courses and certifications including Registration MFA Implementation, Seal MFA Implementation, QS Pega MFA Implementation, EBS MFA Implementation, QS Pega Adhesion process fix, Excel Data Analysis by Data Training S.R.L., and PCM (Process Communication Model) by Marcopolo.
• Process Improvements:
  Enhanced the update-registration process by reconfiguring the processing step for updates into CSV, synchronously archiving in the SEAL application.
• Robust Reporting:
  Developed and generated reports for universally applicable participant modifications and alterations within the CSV and Access applications.
• Comprehensive Data Reconciliation:
  Conducted monthly reconciliation for all business lines within the Microsoft Access application.
• Streamlined Operations:
  Processed AS400 follow-ups for life insurance requests, enabling the facilitation of technical and medical underwriting correspondences.
• Database Management:
  Entered insurance requests and receipts into the AS400 application, contributing to streamlined and accurate database maintenance.

In this role, I was responsible for managing a range of critical tasks, contributing to the seamless operation of data handling processes within the company. Key responsibilities included:

• Personal Data Entry:
  Diligently entered and managed personal data in the company's systems, ensuring accuracy and compliance with privacy regulations.
• Document Archiving and Updates:
  Recorded and archived incoming documents using the SEAL application, while also ensuring timely updates of documents received at the central headquarters.
• Digital Document Management:
  Updated and managed documents via various digital applications such as NNDirect, EBS, and Pega, facilitating a streamlined and efficient documentation process.
• Pension Pillar 2 Lottery Processing:
  Skillfully processed lottery documents for participants enrolled in the pension Pillar 2, ensuring accuracy and compliance with regulatory guidelines.

• Recognized for exceptional performance, achieving a promotion to a team lead position within less than a year. My outstanding results and ability to manage an immense volume of requests significantly contributed to meeting and exceeding the company's sales targets.