Hi, I’m
Tatiana Macovei
Trainer
Cluj-Napoca,Cluj-Napoca
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
10
years of professional experience
1
Certification
Work History
Teleperformance
Trainer
07.2022 - Current
Job overview
- Mentoring new hires, resulting in stronger staff development and increased productivity.
- Developing lesson plans, instructional materials and written practice tests for New Hire, New Initiative, Upskill and Refesher trainings.
- Designing and delivering web-based, self-directed learning materials.
- Analyzing and evaluating training effectiveness and program outcomes.
- Facilitating virtual learning sessions, such as trainings and workshops.
- Drawing up and sending the monthly reports to the clients and to the global managers.
Teleperformance
Customer Support Specialist
04.2021 - 07.2022
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Quantrabbit
Customer Care Representative
04.2020 - 04.2021
Job overview
- Responded proactively and positively to rapid change.
- Managed time efficiently in order to complete all tasks within deadlines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Universal Thing
Administrator
05.2018 - 02.2019
Job overview
- I made my debut in entrepreneurship by opening a mobile pillow cleaning service.
- Dealt with market analysis, business planning and putting it into practice.
Rounders Poker Cluj
Croupier
06.2014 - 05.2016
Job overview
- Collected and distributed losing and winning bets by calculating odds and payouts.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Educated new players on game rules and strategies, fostering an inclusive environment where everyone could participate confidently.
- Assisted in the training of new croupiers, ensuring they were equipped with essential skills and knowledge for success.
Education
Babes Bolyai UniversityCluj-Napoca
from Communication And Public Relations
Dimitrie Cantemir UniversityCluj-Napoca
from Tourism And Travel Management
Azimut VisionCluj-Napoca
Front-End Developer Certificate from Web Development
06.2019
Liceul Teoretic Eugen PoraCluj-Napoca
High School from Philology
06.2014
Skills
- Attention to Detail
- Decision-Making
- Clear Communication
- Relationship Building
Certification
Trend - Train the Trainers Course Certificate
Languages
Romanian
Bilingual or Proficient (C2)
Russian
Advanced (C1)
English
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
Trainer
Teleperformance
07.2022 - Current
Customer Support Specialist
Teleperformance
04.2021 - 07.2022
Customer Care Representative
Quantrabbit
04.2020 - 04.2021
Administrator
Universal Thing
05.2018 - 02.2019
Croupier
Rounders Poker Cluj
06.2014 - 05.2016
Babes Bolyai University
from Communication And Public Relations
Dimitrie Cantemir University
from Tourism And Travel Management
Azimut Vision
Front-End Developer Certificate from Web Development
Liceul Teoretic Eugen Pora
High School from Philology
Trend - Train the Trainers Course Certificate
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