TATIANA MIRCEA
M
Summary
A multi-skilled individual with good all-around marketing skills and a solid background in sales. Driven and energetic with over 2 years of experience in the property industry, highly motivated to succeed. An excellent communicator who can relate well with people at all levels and has the flexibility of working well as a team or individual.
Self-motivated and highly organized looking for a new challenge position in the finance industry.
Overview
3
3
Languages
9
9
years of professional experience
Work history
Business Process Outsourcing (BPO)
SHARKNINJA
Bucharest, Bucuresti
2025.10 - Current
- Answering inquiries, solving problems, and handling complaints via phone and email
- EU investigation, BPO
- Processing payments, managing accounts, and placing orders in the system
- Resolving issues and troubleshooting technical problems
- Conducting follow-ups, surveys, and upselling products or services
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Completed customer orders with speed and accuracy
- Oversaw daily operations to achieve high productivity levels
- Improved efficiency and productivity by acquiring new skills
Customer Service
Steve Madden
Bucharest, Bucuresti
2021.08 - 2026.09
- Answering questions about company's products
- Processing orders and transactions
- Resolved customer complaints promptly, enhancing customer service reputation
- Provided excellent customer service, gained repeat business
- Increased repeat business with superior customer service skills
- Enhanced customer service for improved client satisfaction
- Managed till operations for efficient customer service
Sales Negotiator
DEXTERS
London
2019.04 - 2020.03
- Meeting and greeting clients visiting office
- Educated clients on current status of residential property and new homes
- Promoted sales of property through advertisements, open houses, and participation in multiple listing services
- Advise sellers on how to make homes more appealing to potential buyers
- Prepare documents such as representation contracts, purchase agreements, leases, and deeds
Sales Negotiator
FOXTONS
London
2018.12 - 2019.02
- Generating appointments for viewings and mortgage advisors
- Managed challenging negotiations, ensuring win-win outcome for all parties involved
- Increased customer satisfaction by identifying and addressing their unique needs
- Established strong relationships with key clients for improved business opportunities
- Achieved sales targets through consistent follow-ups and effective negotiation strategies
Independent Sales Advisor
SEVENIST
London
2017.08 - 2018.10
- Business 2 Business, Business 2 Costumers sales(door 2 door sales)
- Training sales team and monitoring performance
- Organizing sales campaigns
- Brand Ambassador, top performance in the country
- Boosted brand reputation with demonstration of product knowledge
- Increased sales through effective negotiation and persuasion techniques
- Delivered excellent customer service by addressing and resolving queries
Education
MASTER APPLIED IN FINANCE - undefined
BUCHAREST UNIVERSITY OF ECONOMICS STUDIES
Bucuresti 1 2021 - 2026.09
BACHELOR OF SCIENCE - undefined
NORTH UNIVERSITY OF CLUJ-NAPOCA
Cluj-Napoca, Romania 1 2015 - 1 2021
TECHNICIAN IN ECONOMICS ACTIVITIES - undefined
ECONOMIC COLLEGE
Baia Mare, Romania 1 2011 - 1 2015
Skills
- Entrepreneurial spirit
- Strong sales negotiation
- First-class communication skill
- Property industry knowledge
- Costumer services
- Self-motivated
- Determination and competitive
- Database management
- Resilient work-ethic
- Confident and outgoing
- Always pro-active
Languages
Romanien Native
English Advanced
Spanish Intermediate
Timeline
Business Process Outsourcing (BPO)
SHARKNINJA
2025.10 - Current
Customer Service
Steve Madden
2021.08 - 2026.09
Sales Negotiator
DEXTERS
2019.04 - 2020.03
Sales Negotiator
FOXTONS
2018.12 - 2019.02
Independent Sales Advisor
SEVENIST
2017.08 - 2018.10
TECHNICIAN IN ECONOMICS ACTIVITIES - undefined
ECONOMIC COLLEGE
1 2011 - 1 2015
BACHELOR OF SCIENCE - undefined
NORTH UNIVERSITY OF CLUJ-NAPOCA
1 2015 - 1 2021
MASTER APPLIED IN FINANCE - undefined
BUCHAREST UNIVERSITY OF ECONOMICS STUDIES
1 2021 - 2026.09