Tatiana Serban
Cluj Napoca,Romania
Summary
LMS implementation and development expert with extensive experience in leadership coaching and agile project management. Demonstrated success in fostering global cross-functional collaboration and managing stakeholder relationships. Proficient in training and development, business strategy formulation, and effective communication. Committed to integrating mindfulness and psychoeducation into organizational practices.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Global LMS Lead, Coach & Trainer
Ascom Academy
Cluj Napoca, Romania
2021.02 - 2026.02
- Led global implementation and maintenance of Learning Management Systems to enhance quality and stakeholder engagement.
- Coordinated global learning initiatives, ensuring quality across diverse teams.
- Optimised training effectiveness through continuous feedback loops and strategic planning.
- Achieved 20% increase in training completion rates by optimising LMS performance.
- Developed transparency in learning business cases to inform strategic decisions.
AI Trainer Expert
micro 1
Cluj Napoca, Romania
2025.07 - 2026.01
- Delivered complex prompts to thoroughly assess findings and recommendations.
- Optimised operational efficiency by streamlining processes and enhancing performance.
- Developed strategic business scenarios to elevate project effectiveness.
- Promoted global team collaboration through continuous learning initiatives.
- Achieved 100% task delivery, exceeding customer expectations, with time improvements of 50%.
CTO Executive Assistant
Ascom Mobile Solution Romania (Ascom Holding AG)
Cluj Napoca
2019.02 - 2021.09
- Organised agenda and calendar for Chief Technology Officer, facilitating meetings and communications.
- Coordinated logistics and negotiated contracts with local suppliers to optimise operations.
- Acted as liaison for third-party communications while handling high-level tasks.
- Executed end-to-end projects, ensuring timely delivery of quality outcomes.
- Led strategic initiatives that streamlined office management systems and improved procedures.
- Simultaneously managed responsibilities while transitioning to Learning and Development role.
- Increased executive effectiveness and time savings by over 60%.
Volunteer & Coach Collaborator
International Association of Cognitive Behavioral Coaching (IACBC)
Cluj-Napoca, Cluj
2016.04 - 2019.11
- Organised workshops and conferences to promote Cognitive Behavioral Coaching practices.
- Delivered coaching sessions addressing emotional and practical challenges faced by individuals.
- Contributed to development of coaching framework, increasing participant satisfaction by twenty-five percent.
- Conducted evidence-based research to enhance quality of articles on Cognitive Behavioral Coaching.
Branch / Manager Assistant
Titan Machinery
Cluj-Napoca, Cluj
2014.09 - 2019.02
- Managed bookkeeping, invoicing, and document flow to enhance operational efficiency.
- Oversaw daily operations and client interactions to support branch manager effectively.
- Increased customer satisfaction by 10% through constant service status communication.
- Coordinated team activities and service appointments for seamless event execution.
Office Manager
CWS-boco
Cluj Napoca
2010.01 - 2014.08
- Streamlined office operations, including bookkeeping, time sheets, and inventory management.
- Enhanced company procedures to support local team development and communication efficiency.
- Led client database updates, maintaining accurate records and improving service response times.
- Increased customer order intake by 20%.
Language Trainer
ABest Language Center
Cluj-Napoca, Cluj
2013.05 - 2014.06
- Delivered corporate English training sessions, boosting communication and language proficiency.
- Tailored programmes to meet organisational needs, improving team performance by 30%.
Education
Master's Degree - Psychological Counselling and Interventions in Human Development
„Babeș-Bolyai” University
Cluj-Napoca 2023.01 - 2025.01
Master's Degree - Business Development Management
„Babeș-Bolyai” University
Cluj-Napoca 2009.01 - 2011.01
Bachelor's Degree - Business Administration and Management
„Babeș-Bolyai” University
Cluj-Napoca 2006.01 - 2009.01
Skills
- LMS implementation and development
- Leadership coaching
- Cross-functional collaboration
- Team leadership
- Training and development
- Agile project management
- Business strategy
- Stakeholder management
- Emotional intelligence
- Communication skills
- Decision making
- Stakeholder engagement
- Mindfulness and psychoeducation
Certification
- Mindfulness Meditation Practices by Adriana Spataru
- Agile Certified Practitioner (PMI-ACP) Certification, Project Management Institute
- Specialist in Coaching Activity, International Association of Cognitive Behavioral Coaching (IACBC)
- Cambridge Business English Certificate Higher, University of Cambridge
- Trainer, Avangarde Business Center
- Entrepreneurial Competences, National School for Female Managers
- Essential Business Communication Skills, LinkedIn Learning
- Public Speaking Skills, LinkedIn Learning
- Human Skills for Managers, LinkedIn Learning
- Learning & Development Specialist - AI Trainer, by micro1
Languages
English - Native Speaker
French - Very Good
Hobbies & Interests
* Zumba Fitness Instructor, ZIN member since March 2022.
* Integrated Emotional Mental Health Preoccupations
Timeline
AI Trainer Expert
micro 1
2025.07 - 2026.01
Master's Degree - Psychological Counselling and Interventions in Human Development
„Babeș-Bolyai” University
2023.01 - 2025.01
Global LMS Lead, Coach & Trainer
Ascom Academy
2021.02 - 2026.02
CTO Executive Assistant
Ascom Mobile Solution Romania (Ascom Holding AG)
2019.02 - 2021.09
Volunteer & Coach Collaborator
International Association of Cognitive Behavioral Coaching (IACBC)
2016.04 - 2019.11
Branch / Manager Assistant
Titan Machinery
2014.09 - 2019.02
Language Trainer
ABest Language Center
2013.05 - 2014.06
Office Manager
CWS-boco
2010.01 - 2014.08
Master's Degree - Business Development Management
„Babeș-Bolyai” University
2009.01 - 2011.01
Bachelor's Degree - Business Administration and Management
„Babeș-Bolyai” University
2006.01 - 2009.01