Ștefan Tudose
Cluj-Napoca
Summary
Dynamic Technical Consultant with MHP Romania, adept at resolving complex issues and enhancing customer satisfaction through exceptional troubleshooting and support. Proficient in ticketing tools and technical solutions, I excel in fostering relationships and delivering results. My strong communication skills and attention to detail drive successful outcomes in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Consultant
MHP Romania
Cluj-Napoca
04.2025 - Current
- Resolved technical issues through troubleshooting and support services.
- Troubleshot and resolved problems with programs and systems.
- Created detailed documentation of all technical processes and procedures.
- Maintained accurate records of all technical activities performed for each customer.
- Managed customer relationships by providing prompt support services.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
AUTHOR AND EDITOR
TINERII CLASICI
Cluj-Napoca
02.2024 - Current
- Authored original articles, blog posts, and reports on industry-related subjects.
- Collaborated with editors and other writers to brainstorm ideas and refine content.
- Promoted published works through social media channels such as Twitter and Facebook.
- Researched and edited content to ensure accuracy and quality of work.
BOOK REVIEWER FREELANCER
PALESTRA IDEILOR
Cluj-Napoca
02.2020 - Current
- Developed themes, characterizations and psychological analyses to create marketing material.
- Read and evaluate books for publication in a timely manner.
- Stay up-to-date on new releases from major publishing houses.
- Maintain relationships with publishers and publicists to receive advance copies of books for review purposes.
- Gather feedback from readers on published works via surveys or polls.
- Followed trends in industry and target genre to capitalize on emerging trends.
TEACHER IN A PRIMARY SCHOOL AND A HIGH SCHOOL
GEORGE COȘBUC and CONSTANTIN BRÂNCUȘI
Cluj-Napoca
01.2025 - 02.2025
- Developed and implemented engaging lesson plans in line with state curriculum standards.
- Provided individualized instruction to meet the needs of diverse learners.
- Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
- Tutored individual students after school hours as needed.
- Encouraged creativity by giving students choices in learning topics and methods.
BOOK TRANSLATOR
PRESTIGE PUBLISHING HOUSE
Bucharest
02.2024 - 12.2024
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
- Delivered translation services to clients.
- Checked original sources or authors to confirm translations retained meaning and intent.
SOFTWARE ANALYST
ATOS GLOBAL DELIVERY CENTER
Timisoara
09.2023 - 06.2024
- Provided first level support for end-users in resolving application related issues.
- Assisted customers with technical issues that were not solved by lower-level support.
- Managed workflow in support ticketing system; assigned tickets according to skill level and availability of resources.
- Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
- Provided first-level technical support to customers with IT related issues.
ADVERTISING COPYWRITER
DIGITIX MEDIA SRL
Bucharest
06.2020 - 12.2020
- Revised written output to satisfy needs of clients, directors or publishers.
- Collaborated with writing team to develop scripts and advertising concepts.
- Followed trends in industry and target genre to capitalize on emerging trends.
- Wrote sales copy, letters and other advertising and marketing material.
- Presented ideas and storyboards to clients.
PEDAGOGUE
SAINT HARALAMBIE EDUCATIONAL - SOCIAL CENTER OF PARISH
Bucharest
09.2018 - 06.2019
- Supervision of children in the Afterschool;
- Initiating interactive programs and extracurricular activities;
- Helping children towards a harmonious development by offering cultural-educational programs
Education
MASTER DEGREE - ORTHODOX THEOLOGY AND RELIGIOUS STUDIES
Faculty of Orthodox Theology „Nicolae Ivan”
Cluj-NapocaORTHODOX CHRISTIANITY IN THE MIDDLE EAST -
Johann-Adam-Möhler-Institut Für Ökumenik
Paderborn, Germany07.2023
MASTER DEGREE - INTENSIV GERMAN LANGUAGE COURSE
University of Paderborn
Paderborn, Germany06.2023
MASTER DEGREE - ANCIENT AND MEDIEVAL PHILOSOPHY
Faculty of History and Philosophy - University "Babeș-Bolyai" Cluj-Napoca
Cluj-Napoca, Romania06.2023
INTERCULTURAL COMMUNICATION - GERMAN-SPEAKING AREA
Departement of History, Heritage and Protestant Theology "Lucian Blaga" University
Sibiu, Romania06.2022
GRADUATE OF UNIVERSITY STUDIES - PASTORAL THEOLOGY
Justinian Patriarch Faculty of Orthodox Theology
Bucharest, Romania07.2021
RHETORIC ADAPTED TO THE CONTEXT -
Paleologu House
Bucharest, Romania02.2020
Skills
- Good command of Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Citrix environment
- Ticketing tools (JIRA, SNOW, OTRS, REMEDY, ITSM)
- Video conferencing (Zoom, Teams, Skype, Webex)
- ServiceNow
- CyberArk
- Microsoft AD
- LDAP
- Multi-factor authentication
- RSA Console
- OSPlus Service Portal
- Global SAP system
- BMC Remedy
- Avaya Call Management System (CMS)
- Strong vocabulary
- Short stories
- Dialogue creation
- Genre knowledge
- Intercultural communication
- Social media promotion
- Excellent grammar
- Literary analysis
- Publishing industry understanding
- Research proficiency
- Grammar expertise
- Effective writing
- Copywriting
- Social media
- Document editing
- Persuasive writing
- Technical troubleshooting
- Customer service
- Team collaboration
- Issue resolution/troubleshooting
- Technical consulting
- HelpDesk support
- Technical solutions
- Multitasking capacity
Languages
Romanian
First Language
German
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Certification
- German language skills (grammar and communication), B1 level at Goethe Institute, 2022
- Advanced German language skills (grammar and communication), C1 level at University Paderborn, DSH, 2023
Accomplishments
- Studies scholarship from Brot für die Welt, intercultural communication in the German-speaking area from 2021 to 2022
- Studies scholarship at Adam Möhler Institute for Ecumenism, Orthodox Christianity in the Middle East from 2022 to 2023
- Erasmus Scholarship at CEEAMS, Evangelical Theological Seminary, Osijek, Croatia, February 14 - February 17, 2025
Timeline
Technical Consultant
MHP Romania
04.2025 - Current
TEACHER IN A PRIMARY SCHOOL AND A HIGH SCHOOL
GEORGE COȘBUC and CONSTANTIN BRÂNCUȘI
01.2025 - 02.2025
AUTHOR AND EDITOR
TINERII CLASICI
02.2024 - Current
BOOK TRANSLATOR
PRESTIGE PUBLISHING HOUSE
02.2024 - 12.2024
SOFTWARE ANALYST
ATOS GLOBAL DELIVERY CENTER
09.2023 - 06.2024
ADVERTISING COPYWRITER
DIGITIX MEDIA SRL
06.2020 - 12.2020
BOOK REVIEWER FREELANCER
PALESTRA IDEILOR
02.2020 - Current
PEDAGOGUE
SAINT HARALAMBIE EDUCATIONAL - SOCIAL CENTER OF PARISH
09.2018 - 06.2019
MASTER DEGREE - ORTHODOX THEOLOGY AND RELIGIOUS STUDIES
Faculty of Orthodox Theology „Nicolae Ivan”
ORTHODOX CHRISTIANITY IN THE MIDDLE EAST -
Johann-Adam-Möhler-Institut Für Ökumenik
MASTER DEGREE - INTENSIV GERMAN LANGUAGE COURSE
University of Paderborn
MASTER DEGREE - ANCIENT AND MEDIEVAL PHILOSOPHY
Faculty of History and Philosophy - University "Babeș-Bolyai" Cluj-Napoca
INTERCULTURAL COMMUNICATION - GERMAN-SPEAKING AREA
Departement of History, Heritage and Protestant Theology "Lucian Blaga" University
GRADUATE OF UNIVERSITY STUDIES - PASTORAL THEOLOGY
Justinian Patriarch Faculty of Orthodox Theology
RHETORIC ADAPTED TO THE CONTEXT -
Paleologu House