Ştefana Angelescu
Bucharest
Summary
Versatile and results-oriented professional with a strong background in marketing operations, team leadership, and cross-functional project coordination. Skilled at optimizing internal tools, analyzing performance metrics, and bridging communication between technical and non-technical teams. With hands-on experience across multiple departments and industries, I bring a holistic view of business needs and workflows. Actively seeking a role where I can lead and coordinate impactful projects, leveraging my broad operational insight and strategic mindset.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Head of leads
Key Way Services
Bucharest
03.2023 - Current
- Managed and mentored a team of 10+, ensuring performance and timely delivery of results;
- Analyzed lead quality from marketing campaigns and affiliate databases; generated strategic reports that influenced contract negotiations and budget decisions;
- Identified fraudulent lead patterns, protecting the company from financial loss;
- Acted as a cross-functional liaison between departments (marketing, sales, support, IT), aligning project needs and contributing to impactful operational improvements;
- Supported the development of internal tools (CRM, dialers, reporting systems) and optimized workflows based on deep process knowledge;
- Collaborated with marketing to tailor campaigns based on client behavior and lead data insights, ensuring a consistent flow of high-quality leads.
Partners and SysAdmin Support Manager
Key Way Services
Bucharest
12.2020 - 02.2023
- Coordinated two cross-functional teams, ensuring smooth support for internal departments and external partners.
- Oversaw issue resolution, technical support, and process alignment across multiple departments (Back Office, Compliance, IT).
- Handled task prioritization, platform access, bug tracking, and CRM improvement requests, while maintaining clear communication during product or system updates.
- Led onboarding and training initiatives for both employees and partners, improving efficiency and process understanding across teams.
- Acted as a central point of contact between operations, tech, and partner teams, aligning goals and streamlining support workflows.
Back office team leader
Salesianer Miettex
Bucharest
07.2020 - 11.2020
- Managed administrative operations for textile rental and maintenance services and reporting to Back Office Manager
- Oversaw order and contract processing for clients in healthcare, hospitality, and industry
- Ensured smooth communication between clients and internal teams
- Streamlined procedures to boost efficiency and service quality
Technical support specialist
CGS - Computer Generated Solutions
Bucharest, Bucuresti
03.2019 - 11.2019
- Delivered front-line technical support for mobile services, troubleshooting device and connectivity issues
- Ensured efficient issue resolution and clear communication with customers, contributing to service quality and client satisfaction
Data Processor Specialist
Kantar Media
Bucharest
06.2017 - 01.2019
- Tracked and processed TV broadcast data, identifying ads, sponsorships, and promotional content across multiple channels
- Reported inconsistencies to the Quality Control team and TV networks to ensure compliance and accurate media reporting
Sales consultant
Home Scrapyard
Bucharest
06.2016 - 06.2017
- Handled daily sales operations, including cash register management and inventory tracking
- Promoted products and store campaigns through social media to increase visibility and foot traffic
- Ensured a positive customer experience through product recommendations and attentive service
Education
Diploma of Higher Education - Social Work Studies
University of Bucharest
Bucharest 10.2015 - 06.2018
Skills
- Team Leadership
- Cross-Department Collaboration
- Project Coordination
- CRM & Tools Management
- Data Analysis & Reporting
- Process Optimization
- Marketing & Campaign Support
- Technical Troubleshooting
Languages
English
Fluent
French
Intermediate
Affiliations
- digital art
- video gaming
- nature
Timeline
Head of leads
Key Way Services
03.2023 - Current
Partners and SysAdmin Support Manager
Key Way Services
12.2020 - 02.2023
Back office team leader
Salesianer Miettex
07.2020 - 11.2020
Technical support specialist
CGS - Computer Generated Solutions
03.2019 - 11.2019
Data Processor Specialist
Kantar Media
06.2017 - 01.2019
Sales consultant
Home Scrapyard
06.2016 - 06.2017
Diploma of Higher Education - Social Work Studies
University of Bucharest
10.2015 - 06.2018
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