Overview
Work history
Education
Skills
Certification
Timeline
Generic

Teodor Popescu

Bucharest,Romania

Overview

9
9
years of professional experience
1
1
Certification

Work history

Senior support engineer

Oracle
Bucharest, Romania
10.2023 - Current
  • Troubleshooting different situations from Service Requests raised by customers
  • Engaging in conferences with customers in order to reproduce or troubleshoot the product issue reported by them
  • Performing technical analysis on critical service requests
  • Acting as point of contact between the customer and the development team/ customer success manager, depending on the situation
  • Duty management activities such as escalation manager or making sure that the service requests are getting assigned to the correct teams

2nd Level Application Support Engineer

Stefanini Romania
Bucharest, Romania
04.2021 - 09.2023
  • Solving incoming incidents escalated to my team through our Jira portal. During the troubleshooting process, the most used tools are Microsoft SQL Server, Toad(MySQL), Confluence, Jira
  • Performing daily preventive maintenance tasks such as: checking triggers,
    integrations, searching and solving errors on different client applications;
  • Creating new procedures using Confluence;
  • Monitoring the whole client network, application, services and processes using Dynatrace, as well as creating monthly reports and suggesting the implementation of new triggers or the adjustment of the already existing ones
  • Onboarding new team members
  • Escalating different cases towards 3rd line support through spikes
  • Raising and troubleshooting Problem cases

Administrator

NEW ERA DROPSHIPPING
Braila, Romania
10.2020 - 04.2021
  • I have created my own e-commerce websites on different platforms
    such as WordPress and OpenCart.
    During this period, I improved my organizational and communication
    skills, I learned all by myself how to build and maintain a website, and I
    also acquired knowledge on how to run FacebookAds.

IT Administrator

Glorious Lighting SRL
Braila, Romania
04.2019 - 09.2019
  • I was responsible of all the IT equipment in the company (laptops, PCs,
    printers etc). This task came with the responsibilities of making sure that all the
    devices work properly and that all the other employees do not contact any computer viruses (including phishing emails).
  • Responsibility over the company's ERP software, meaning that I was in
    charge of keeping the software up to date and I also had to configure an internal
    network for the ERP in order to be used. The network that I created included PCs, laptops, switches and a server.
  • While I was working at this company, I also developed a timekeeping
    system for all the employees, which consisted in creating an ID and password for
    each employee.


Assistant Manager

Grand Hotel Orient
Braila, Romania
10.2017 - 12.2018
  • My main responsibilities while I was working here were to make sure that the reception is well organized, meaning that I had to make sure that all the
    bookings are correct and also that there are no mistakes in the invoices.
  • I was also in charge of buying different supplies, to perform preventive maintenance
    tasks and to organize different events. The last task included that I have to make sure that the restaurant looks perfect for the event.

Front Office Engineer

Huawei Technologies,
Bucharest, Romania
06.2015 - 09.2017
  • 24/7 mobile network(2G, 3G, 4G) surveillance
  • performing preventive maintenance tasks
  • trobletickets management
  • creating new procedures
  • assisting field service engineers

Education

Bachelor's Degree - Electronics, Telecommunications and Information Technology

Universitatea Politehnica

Skills

  • SQL
  • Jira
  • Confluence - creating and reviewing procedures (internal knowledge base)
  • basic OOP programming knowledge (self taught C# and Python)
  • Linux - ongoing

Certification

  • ITIL v4 Foundation Certificate in IT Service Management
  • .NET developer

Timeline

Senior support engineer

Oracle
10.2023 - Current

2nd Level Application Support Engineer

Stefanini Romania
04.2021 - 09.2023

Administrator

NEW ERA DROPSHIPPING
10.2020 - 04.2021

IT Administrator

Glorious Lighting SRL
04.2019 - 09.2019

Assistant Manager

Grand Hotel Orient
10.2017 - 12.2018

Front Office Engineer

Huawei Technologies,
06.2015 - 09.2017

Bachelor's Degree - Electronics, Telecommunications and Information Technology

Universitatea Politehnica

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Teodor Popescu