Teodora Grigoras
Walsall
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
Work History
Guest service manager
Holiday Express Walsall, Flat 42C, Bridge Street
Birmigham, WS1 1HR
09.2024 - Current
- Assisted guests with luggage; ensured comfort and convenience from arrival to departure.
- Coordinated housekeeping tasks to maintain high standards of cleanliness.
- Directed concierge services, resulting in positive guest reviews.
- Advised clients on optimum mix of products and distribution channels for greatest success.
Night Auditor, Duty Manager, Reception Supervisor
Holiday inn City Centre Birmingham, Smallbrook
Birmingham, B5 4EW
01.2023 - 09.2024
- Organised briefing for night shift staff to follow instructions.
- Performed concise and accurate handovers to day manager at end of shift.
- Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
Night manager
Jurys Inn, Midsummer Blvd
Milton Keynes, MK9 2HP
03.2022 - 01.2023
- Coordinated strategies to protect hotel property, staff and guests.
- Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
- Extended assistance to guests with disabilities or special requests to accommodate needs.
- Scheduled meetings with directors to discuss productivity and employee morale issues.
- Coached front of house teams in delivering smooth, professional reception services.
Night Manager
Holiday Inn, 28 O Cornnell St
Dublin, D01 T2X2, Ireland
01.2021 - 03.2022
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Hired and trained all new employees, whilst also demonstrating the best methods for servicing clients and guests.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Maximised occupancy rates by optimising reservation and housekeeping processes.
Guest Service Assistant
Holiday Inn Express, 120 King St
London, W6 0QU
09.2020 - 01.2021
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Maintained excellent standards of service through impeccable attention to detail
- Delivered exceptional, friendly and fast service
- Assisted in both the management and development of a team.
- Addressed questions, escalating issues and complaints to management.
- Advised guests of current offers and promotions to upsell services.
Education
High School NR 1
Romania Skills
- Customer service
- Meticulous attention to detail
- Empathic
- Sensitive information handling
- Excellent verbal communication
- Team player
- Problem-solving
- Communication skills
- Team building
- Leadership
- Calm under pressure
Timeline
Guest service manager
Holiday Express Walsall, Flat 42C, Bridge Street
09.2024 - Current
Night Auditor, Duty Manager, Reception Supervisor
Holiday inn City Centre Birmingham, Smallbrook
01.2023 - 09.2024
Night manager
Jurys Inn, Midsummer Blvd
03.2022 - 01.2023
Night Manager
Holiday Inn, 28 O Cornnell St
01.2021 - 03.2022
Guest Service Assistant
Holiday Inn Express, 120 King St
09.2020 - 01.2021
High School NR 1
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