Teodora Lungu
Bucuresti
Summary
According to the last few years, I can describe myself as a dedicated and results-driven assistant manager with a proven track record of 2 years of optimizing operational efficiency, enhancing team performance, and driving revenue growth. Seeking a challenging position to leverage leadership and managerial skills in a dynamic and growth-oriented environment
Overview
4
4
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Customer Service & Field Coordinator
Social Spot
04.2024 - Current
- Communicate with guests through booking platforms, phone, email, and SMS to ensure a seamless experience.
- Maintain positive relationships with property owners through telephone and email communication.
- Contact guests to confirm check-in/check-out times for the next days, optimize cleaning schedules, manage the reservation calendar, write and respond to guest reviews.
- Look for creative solutions to manage issues together with other field colleagues and cleaning teams having in mind cost optimizations, manage the service providers for interventions, follow-up on situations by obtaining necessary approvals.
- Coordinate the annual inventory process across our portfolio.
- Coordinate the implementation of projects in your area of expertise.
- Ensure our Bucharest properties are always within operational standards by managing orders and ensuring on-site stock-up of different articles across properties.
- Provided ongoing client support through email and telephone contact.
Assistant Manager
SEZELIA COM SRL
2 2022 - 3 2024
- Created and introduced an easy-to-understand training program for new employees
- Created an effective program that shortened the time it took to onboard new employees
- Offering high-end support to employees
- Created reports and documents as requested by the office manager
- Generated weekly, monthly, and annual financial reports for management
- Developed and maintained an accounting system that improved the accuracy and transparency of financial transactions: issuing, recording, synthesizing and reporting supporting documents
- Maintaining close relationships with the registered partners
- Researched and resolved customer billing disputes
- Coached and mentored employees to help them reach their full potential
- Assisted in the preparation of financial statements, budgets, and forecasts
- Created marketplace accounts and sub-accounts for our partners.
Sales Agent
SEZELIA COM SRL
07.2021 - 02.2022
- Cultivated and maintained strong relationships with key clients, leading to an increase in repeat business
- Successfully negotiated and closed high-value contracts with key clients, resulting in a boost in annual revenue
- Conducted product training sessions for the sales team, improving their product knowledge and enhancing overall sales effectiveness
- Utilized customer feedback and market research to create targeted marketing campaigns
- Collaborated with the product development team to provide valuable customer feedback, leading to the enhancement of existing services
- Consistently met and exceeded monthly and quarterly sales quotas, earning recognition as the top-performing sales specialist.
Customer Support Specialist
SEZELIA COM SRL
10.2020 - 06.2021
- Providing top-notch customer support via phone, email, and chat, addressing inquiries and resolving issues promptly
- Develop a comprehensive understanding of the company's products/services to offer accurate information and solutions to customers
- Collaborate with several teams to communicate customer feedback and contribute to continuous improvement efforts
- Maintain a high customer satisfaction rate, consistently exceeding performance metrics
- Analyzed customer service data to identify areas of improvement, resulting in a reduction in customer service issues
- Developed automated customer support processes that reduced the response time.
Education
Administration and Public Policy in Europe -
University of Bucharest
10.2022 - 04.2024
Curs competente antreprenoriale - undefined
Human Respect Solutions
02.2022 - 05.2022
Russian-English - undefined
University of Bucharest
10.2017 - 05.2020
High School Diploma - undefined
Colegiul National Mihai Eminescu
09.2013 - 05.2017
Skills
Customer Service
Accounting
Teamwork
Financial Statements
Leadership
Problem Solving
Adaptability
Decision Making
Microsoft Excel
Sales
Microsoft Office
Communications
Details
Bucuresti, 0740050611, lungu.teodoraa@gmail.com
Timeline
Customer Service & Field Coordinator
Social Spot
04.2024 - Current
Administration and Public Policy in Europe -
University of Bucharest
10.2022 - 04.2024
Curs competente antreprenoriale - undefined
Human Respect Solutions
02.2022 - 05.2022
Sales Agent
SEZELIA COM SRL
07.2021 - 02.2022
Customer Support Specialist
SEZELIA COM SRL
10.2020 - 06.2021
Russian-English - undefined
University of Bucharest
10.2017 - 05.2020
High School Diploma - undefined
Colegiul National Mihai Eminescu
09.2013 - 05.2017
Assistant Manager
SEZELIA COM SRL
2 2022 - 3 2024
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