Thelma Onyemaechi

Work History

CUSTOMER AND SALES REPRESENTATIVE

NATE CASH AND CARRY SRL

6 2023 - Current

Efficiently manage and optimize stock inventory to ensure seamless supply chain operations, promoting cost-effective resource allocation
Facilitate the smooth day-to-day operations of the business, fostering an environment of productivity and quality performance
Collaborate in developing and executing sales strategies, enhancing revenue generation while providing exceptional customer experiences
Cultivate a strong social media presence to engage the target audience, promote brand awareness, and contribute to the company's online reputation
Foster and nurture client relationships through effective communication and personalized service, ensuring client satisfaction and long-term loyalty
Play a key role in implementing strategic pricing models to maximize profitability and market competitiveness
Act as a liaison between the company and its customers, addressing inquiries, concerns, and feedback to uphold high customer satisfaction levels.

EXECUTIVE ASSISTANT

ALCOBOND LIMITED

12.2022 - 06.2023

Conducted visits to the company's warehouse and sites to gain firsthand exposure to operational processes, optimizing understanding of business logistics
Attended client meetings as an active observer, gaining insights into client interactions and relationships, and contributing to discussions when appropriate
Handled incoming calls in a responsible manner, representing the business with civility and professionalism and forwarding questions or concerns to the appropriate parties for resolution
Skillfully prepared and processed invoices and receipts, ensuring accurate financial recordkeeping and compliance with established procedures
Took charge of the company's social media platforms, curated and shared content that enhanced brand visibility, engaged the target audience, and aligned with the organization's objectives.

EXECTIVE ASSISTANT

DORANNE BEAUTY

10.2022 - 12.2022

Coordinated client meetings, ensuring seamless communication and collaboration between clients and company representatives
Planned and coordinated travel arrangements, as well as handled various errands to support the smooth operation of business activities
Organized staff meetings, streamlining communication and enhancing the overall efficiency of internal discussions and decision-making
Screened incoming calls and emails, prioritizing and managing them according to established protocols, ensuring that urgent matters were addressed promptly
Provided strategic advisory for future planning and IT requirements for the implementation of business goals
Improved efficiency and consistency in operations by researching best practices and implementing standard operating procedures and policies in Human Resources and Operations functions.

EXECUTIVE ASSISTANT

VANJADES INTERIORS

07.2022 - 10.2022

Facilitated managerial decision-making and daily tasks, driving continual revenue growth for the company
Efficiently orchestrated projects and events, displaying adaptability and innovation to enhance processes and meet challenging deadlines
Maintained meticulous financial records, including personal checkbook management, bill payments, invoice preparation, travel expenses tracking, and reconciliation of corporate and personal credit card statements
Diligently managed and organized intricate calendars for business, non-profit, and household activities
Exercised executive-level authority in the absence of the CEO, overseeing day-to-day operations, events, and public appearances
Launched a targeted outreach campaign using social networking platforms to expand the company's reach and engagement.

EXECUTIVE ASSISTANT

EMERALD FARMS AND CONSULTANT LIMITED

07.2020 - 06.2022

Collaborated with Operations and Sales leaders to provide comprehensive reporting and data analytics, facilitating informed decision-making
Skillfully negotiated prices, contracts, and payment terms with various stakeholders, including office personnel, manufacturer representatives, and the internal procurement department
Effectively managed and monitored travel, meeting, and conference expenses, working closely with the finance and accounting teams to ensure spending remained aligned with budgetary constraints
Spearheaded the coordination of both internal and external meetings, seminars, and interviews, ensuring smooth logistics and a productive environment
Compiled sales presentations by assembling data, choosing appropriate presentation formats, and gathering necessary materials to support the sales team
Took charge of human resources functions, encompassing benefits administration, payroll processing, recruiting efforts, and talent management
Instituted ongoing training programs at all organizational levels and maintained new employee files
Assisted with new employee background checks and benefit enrollment, addressed employee inquiries and requests, delivered top-notch customer service, and nurtured a dedicated client pipeline
Undertook the responsibilities of cold calling, business development, lead generation, and appointment scheduling, fostering client engagement and contributing to business growth
Arranged and scheduled farm tours and visits, catered to prospective clients' needs and interests
Managed customer inquiries, order processing, and interactions on social media platforms, ensuring responsive and professional communication with customers and prospects.

ONLINE CUSTOMER SUPPORT AGENT

GUARANTY TRUST BANK PLC

11.2019 - 04.2020

Engaged with customers through the bank's social media channels, addressing their inquiries and concerns in a timely and professional manner
Escalated and directed customer concerns and complaints to the relevant teams for thorough review and resolution, ensuring that issues were handled effectively
Delivered comprehensive information about the bank's products and services, enabling customers to make informed decisions about their financial needs
Maintained strict adherence to the bank's policies, procedures, code of conduct, and regulatory guidelines while carrying out daily responsibilities, ensuring compliance and ethical conduct at all times
Proactively informed customers about new banking products and services, providing recommendations that aligned with their financial objectives and enhanced their banking experience.

ADMINISTRATIVE OFFICER

MACONIEL LIMITED

11.2019 - 04.2020

Efficiently managed client correspondence, redirecting calls to the appropriate channels for swift issue resolution and a seamless customer experience
Conducted research, analysis, and data validation to provide critical insights and information for informed decision-making by management
Assisted a supervisor in a fast-paced environment with precise data entry, ensuring accuracy and data integrity
Proficiently operated word processing equipment, personal computers, and related electronic devices to perform advanced functions, supporting various office tasks
Skillfully coordinated travel arrangements, streamlining the logistical aspects of business trips and ensuring a smooth travel experience for employees.

Summary

Overview

Work History

CUSTOMER AND SALES REPRESENTATIVE

EXECUTIVE ASSISTANT

EXECTIVE ASSISTANT

EXECUTIVE ASSISTANT

EXECUTIVE ASSISTANT

ONLINE CUSTOMER SUPPORT AGENT

ADMINISTRATIVE OFFICER

Education

BSc Psychology - undefined

Training

Timeline

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