Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tican Eduard-Stefan

Student
Iasi

Summary

I am a fifth-year student with experience in customer service and operational management through collaborations with companies like Optima Solutions and CGS. I am actively managing my own business, which has helped me develop practical skills in organization, planning, and leadership. I am results-oriented, communicative, and responsible, with a passion for outdoor activities that help me maintain a healthy balance between my professional and personal life.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Dispatcher

Roslin
02.2025 - 06.2025

As a Dispatcher at Roslin Iași, you will coordinate and manage the scheduling and movement of goods, vehicles, or personnel to ensure timely and efficient operations. Your duties include communicating with drivers, clients, and internal teams, monitoring routes and deliveries, and resolving any logistical issues that arise. Strong organizational skills, effective communication, and problem-solving abilities are essential. Basic computer proficiency and ability to work under pressure are required.


Sales Agent

Optima Solutions
06.2024 - 02.2025

At Optima Solutions Iași, you are responsible for assisting customers via phone, email, or chat, offering support for various products or services. Your daily tasks include responding to inquiries, solving issues efficiently, and maintaining customer satisfaction. Strong communication skills and good knowledge of English or another foreign language are essential. Basic PC skills are required, and prior experience in customer service is an advantage but not mandatory.

Optima provides paid training, performance bonuses, and a friendly work environment with real opportunities for promotion.

Collector Agent

D & S Solutions
07.2024 - 09.2024

As a Collection Agent at D&S Craiova, you will be responsible for contacting customers to collect overdue payments, negotiate payment plans, and resolve billing issues professionally and respectfully. You will maintain accurate records of interactions and follow company policies to ensure timely recovery of outstanding debts. Strong communication and negotiation skills, attention to detail, and resilience are essential. Prior experience in collections or customer service is an advantage.

D&S offers training, a supportive work environment, and performance-based incentives.

Customer Service Representative

Computer Generated Solutions, CGS
11.2022 - 06.2023

As a Customer Support Representative at CGS Romania, your role is to assist customers via phone, email, or chat with product or service-related inquiries. You’ll provide clear information, resolve complaints, and escalate technical issues when needed. Strong communication skills, English proficiency (B2–C1), and basic computer knowledge are required. Prior experience is a plus, but not mandatory – training is provided.

CGS offers competitive pay, bonuses, training, career growth opportunities, and flexible (including remote) work options depending on the project.

Education

High School Diploma -

USAMV Iasi
Iasi
04.2001 -

Bachelor of Arts - Acting

Colegiul National De Arta O. Bancila
Iasi
04.2001 -

Skills

Dispatch coordination

Data entry

Customer relations

Work order management

Schedule management

Decision-making

Time management

Customer service

Problem-solving

Service coordination

Active listening

Incident reporting

Team collaboration

Prioritizing calls

Stress tolerance

Route planning

Traffic monitoring

Technical aptitude

Maintaining call metrics

Schedule coordination

Timeline

Dispatcher

Roslin
02.2025 - 06.2025

Collector Agent

D & S Solutions
07.2024 - 09.2024

Sales Agent

Optima Solutions
06.2024 - 02.2025

Customer Service Representative

Computer Generated Solutions, CGS
11.2022 - 06.2023

High School Diploma -

USAMV Iasi
04.2001 -

Bachelor of Arts - Acting

Colegiul National De Arta O. Bancila
04.2001 -
Tican Eduard-StefanStudent