Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
TIMEEA-DAIRA MOGA

TIMEEA-DAIRA MOGA

Talent Attraction Specialist
Timisoara

Summary

I am working in the people operational field for 7 years now and reflecting on my career I realized that the many roles I had along the way were all tied up by the same thing: PEOPLE. Even if my job roles were always different I know for sure that my professional direction in life was paved with the need of helping, problem solving, listening and caring. I am always looking for growth in both, my personal and professional life and try to see every change as an opportunity.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Customer Support Representative

Teleperformance
01.2023 - 04.2024
  • Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.
  • Support customer in case of truck breakdowns (flat tire, engine failure ect.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
  • If the problem cannot be resolved over the phone, contact the nearest dealer/technician or 3rd party for assistance.
  • De-escalation of concerns, proposing solutions within set parameters or referring to 2nd/3rd parties
  • Answer questions about customer service, technical and product concerns, and general corporate matters.
  • Answer and assisting on incoming calls/email from clients related to products, sales, service, corporate information, appointments, etc.

Talent Attraction Specialist

Wilson HCG
06.2021 - 10.2022
  • Execute an eective and innovative sourcing strategy to identify exceptional talent.
  • Conduct complex internet searches using a wide range of search engines, social media, direct/cold calls, networks, directories and recruitment tools and databases
  • Dedicatedly network and build robust candidate pools for a span of positions and locations
  • Conduct phone interviews and assess candidates against client position requirements and organization culture
  • Maintain strong client and candidate relationships and happiness Update and maintain administrative responsibilities such as applicant tracking system data entry and reports
  • Participate in special projects as assigned

Videographer

Angelos Lagos
06.2020 - 04.2021

Bar Keeper

SILIKONA/PARKIM BAR
09.2018 - 11.2019

Sales Assistant

INDITEX
04.2017 - 11.2017
  • Greeting and serving customers as they enter the store. Advising and assisting customers.
  • Conducting customer transactions.
  • Replenishing the supply of stock on the shelves. Assisting with store deliveries.

Education

Professional Makeup Artist -

Metropolitan Beauty Academy
Timisoara

SIENCE IN ELECTRONICS & AUTOMATION -

Technical College Ion Mincu
09.2011 -

Skills

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Accomplishments

    Working as a Talent Attraction Specialist, I was lucky to be part of a big project from the beginning.

    I completed 4 teams with roles from Junior till Lead (Master data, Internal Controls, Security & controls, Accounting and Finance) for a Finance Center build from scratch in Poland.

    I was nominated by my team for the best outreach message to attract candidates.


Timeline

Customer Support Representative

Teleperformance
01.2023 - 04.2024

Talent Attraction Specialist

Wilson HCG
06.2021 - 10.2022

Videographer

Angelos Lagos
06.2020 - 04.2021

Bar Keeper

SILIKONA/PARKIM BAR
09.2018 - 11.2019

Sales Assistant

INDITEX
04.2017 - 11.2017

SIENCE IN ELECTRONICS & AUTOMATION -

Technical College Ion Mincu
09.2011 -

Professional Makeup Artist -

Metropolitan Beauty Academy
TIMEEA-DAIRA MOGATalent Attraction Specialist