Summary
Overview
Work History
Education
Skills
Websites
DRIVING LICENCE
Timeline
Generic
Toader Placinta Teisanu

Toader Placinta Teisanu

Technical Support Representative
Floresti

Summary

Results-driven Technical Support Specialist with over 3 years of experience in helpdesk and customer service environments. Known for delivering comprehensive technical assistance while effectively engaging customers to identify issues and implement streamlined solutions. Proven ability to enhance user satisfaction through efficient problem-solving and a commitment to excellence in service delivery. Passionate about leveraging technical expertise to support users and improve operational efficiency.

Overview

3
3
years of professional experience
8
8
Languages

Work History

B2B Technical Support Specialist

1WorldSync
10.2023 - Current
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
  • Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Recorded and maintained relevant notes for each client and work order.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched and identified solutions to technical problems.

Customer Service Representative

S 800 CUSTOMER SERVICE PROVIDER SRL
10.2022 - 10.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Liceul Tehnologic Ion Nistor
Vicovu De Sus
04.2001 -

BBA - Business Administration And Management

Babeș-Bolyai University
Cluj-Napoca, Romania
04.2001 -

Skills

  • Jira project management

  • Experience with NetSuite

  • Experience with Five9

  • Customer service expertise

  • Technical problem-solving

  • Customer service optimization

  • Technical application support

  • User education

  • Researching issues

  • Client account management

  • Conflict resolution

Websites

DRIVING LICENCE

  • Driving Licence: AM
  • Driving Licence: B1
  • Driving Licence: B

Timeline

B2B Technical Support Specialist

1WorldSync
10.2023 - Current

Customer Service Representative

S 800 CUSTOMER SERVICE PROVIDER SRL
10.2022 - 10.2023

High School Diploma -

Liceul Tehnologic Ion Nistor
04.2001 -

BBA - Business Administration And Management

Babeș-Bolyai University
04.2001 -

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Toader Placinta TeisanuTechnical Support Representative