Networking, Cyber security
TOCOIANU OVIDIU RAZVAN FLORIN
Account Manager
Summary
Experienced Account Manager with a demonstrated history of working in the IT industry. Skilled in Management, Customer Service, Coaching, Sales, Business Development, and ISO Standards.
Responsible for providing ongoing account management to internal and external customers during all phases of the registration process specific to the responsibilities below:
• Research and provide details regarding registration and certificate(s).
• Monitor and maintain client files regarding all data related to registration.
• Assist in coordinating auditor assignments/reassignments and update auditor schedule changes.
• Act as liaison between the client and BDM’s (Sales) technical managers, accounting, and audit/business unit managers for problem resolution.
• Process audit reports.
• Update electronic customer files in the IQ Database with details from audit report facility record sheets provided by the auditor.
• Issue customer certificates and verify client drops and process according to authorization and procedures.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Accound Manager
NSF International
Timisoara
03.2016 - Current
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Support international offices
- Auditors expense reports review and approvals
- PO process for Corporate accounts
- Checking audit documents
- Customers and auditors support
Senior Sales Representative
Eta2u
Timisoara
02.2013 - 07.2016
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Project management for global projects.
- Coordinating sales team.
- Establishing, developing and maintaining business relationships with current customers and prospective customers.
Oracle Product Manager
Eta2u
Timisoara
01.2008 - 02.2013
- Participated in team-building activities to enhance working relationships.
- Developed team communications and information for meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Monitored company inventory to keep stock levels and databases updated.
- Targeting potential customers to migrate their applications on Oracle database.
- Creating a partner map solution.
- Managing customers portfolio.
- Promotion of Oracle solutions/hardware.
- Manage customer solutions
Customer Account Manager
Media-Form SRL
Timisoara
03.2003 - 12.2007
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Evaluated customers' potential needs to make appropriate recommendations.
- Provide daily and weekly CRM reports to department heads ensuring effective communication.
Education
Bachelor of Science - Business Administration And Management
West University of Timisoara
Timisoara 10.2000 - 07.2004
Skills
Project manager supervision
undefinedSoftware
Certification
Lead Auditor - ISO 9001
Literature, Hiking, Jazz music
On my free time, I like to read philosophy/history books, enjoy a cup of tea or listen to classic jazz. On weekends, I prefer to enjoy nature and fresh air on long trips through the Carpathian mountains.
Timeline
Lead Auditor - ISO 27001
12-2021
Lead Auditor - ISO 45001
01-2020
Lead Auditor - ISO 9001
10-2019
Accound Manager
NSF International
03.2016 - Current
Senior Sales Representative
Eta2u
02.2013 - 07.2016
Oracle Product Manager
Eta2u
01.2008 - 02.2013
Customer Account Manager
Media-Form SRL
03.2003 - 12.2007
Bachelor of Science - Business Administration And Management
West University of Timisoara
10.2000 - 07.2004
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