Summary
Overview
Work History
Education
Skills
Certification
Amateur photographer, travel
Timeline
Generic

Todd SPINNER

DES PLAINES

Summary

Dynamic Store Manager with CVS Pharmacy, skilled in strategic promotional planning and team leadership. Achieved significant improvements in customer satisfaction through effective coaching and personnel development. Expert in budget management and store operations oversight, successfully maximizing sales while minimizing shrinkage in a fast-paced retail environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Store Manager

CVS Pharmacy
10.2019 - Current
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.

Store Manager

CVS Pharmacy
08.2010 - 10.2019
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Assistant Store Manager

CVS Pharmacy
06.2006 - 08.2010
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

Bachelor of Arts - Journalism, Public Relations

Drake University
Des Moines, Iowa

High School Diploma -

Niles East High School
Skokie, Illinois

Skills

  • Strategic promotional planning
  • Budget management
  • Personnel development
  • Store operations oversight
  • Team leadership and coaching

Certification

Licensed Pharmacy Technician

Amateur photographer, travel

I enjoy taking photos in natural settings.  I also try to travel when ever I can Have traveled to a number of foreign countries.  I do love cruising when time.

Timeline

Store Manager

CVS Pharmacy
10.2019 - Current

Store Manager

CVS Pharmacy
08.2010 - 10.2019

Assistant Store Manager

CVS Pharmacy
06.2006 - 08.2010

Bachelor of Arts - Journalism, Public Relations

Drake University

High School Diploma -

Niles East High School

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Todd SPINNER