Tolea Elena

• Managed a portfolio of B2B customers, ensuring timely collection of receivables and compliance with agreed payment terms
• Actively followed up overdue invoices via phone and email, reducing delinquency and supporting healthy cash flow
• Conducted credit checks and credit limit reviews for new and existing customers in line with Electrolux credit policy
• Monitored customer credit risk and recommended credit holds/releases in collaboration with Sales and Finance teams
• Investigated and resolved invoice disputes (pricing differences, returns, shortages), coordinating with Sales, Customer Service, and Logistics
• Maintained accurate customer master data and ensured correct allocation of incoming payments
• Prepared and analyzed AR ageing reports, overdue balances, and collection KPIs
• Supported month-end close activities, reconciliations, and audit requests
• Contributed to cash forecasting and working capital improvement initiatives
• Worked daily in SAP and advanced Excel to track performance and identify risks
• Built and maintained professional relationships with internal stakeholders and external customers across multiple markets

Skills

• Credit Control & Accounts Receivable
• Order to Cash (OTC) process
• Credit Risk Assessment
• Dispute Management
• SAP | MS Excel
• Strong communication & negotiation skills

• Assessed credit risk and analyzed financial statements;
• Analyzed customer data such as financial statements to determine level of risk involved for extending credit;
• Analyzed credit scores to determine borrowers' creditworthiness;
• Attended credit-related training and conferences to stay informed about industry trends and developments;
• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags;
• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews;
• Made decisions and recommendations about extending lines of credit;
• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations;
• Daily management of credit orders on hold after checking the overdue, open items, credit limit exceeding, special liabilities, guarantee letters or any related financial information;
• Keeping in touch via e‑mail with both internal and external customers in order to manage any discrepancies regarding their open balance, overdue invoices, discounts, credit notes, payments or any other issues that may incur.
• Issuing legal notifications, reminder letters and other necessary documentation for the Legal Department.
• Preparing monthly reports for the company( bad debt, top 50customers, aging, collections, DSO);
• Reconciliation of account balances for the clients whenever needed;
• Complying with the internal policies in order to deliver the required KPI’s and maintaining a high score for both internal and external audits;

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Improved employee productivity with effective time management strategies for daily tasks.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Coordinated company events and meetings to foster teamwork and boost employee morale.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Reduced overhead costs through careful budget management and resource allocation.
• Analyzing the customers demands and working with the team to improve our services
• Maintaining and developing the relations with contractors and clients
• Negotiating contract with vendors
• Solving any issues that may impact the business
• Liaise with our accountants in order to deliver the optimal financial services and improve the processes
• Looking to develop our network of contractors and client through marketing campaigns and cultural events
• Reports for the central store ‑> Bookshop “Libraria Sophia” Bucharest