UDUMA UDO OKPERE
AKURE,ONDO
Overview
15
15
years of professional experience
Work History
ASSOCIATE PARTNER
OMEGA CHOW
AKURE, ONDO
05.2022 - Current
- Led strategic initiatives to enhance client engagement and satisfaction.
- Developed comprehensive project plans to align with organizational objectives.
- Collaborated with cross-functional teams to drive business development efforts.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Facilitated workshops to promote team collaboration and innovation initiatives.
- Identify opportunities for growth, expanding customer base, and increasing revenue.
- Managing budget, forecasting revenue and controlling expenses.
Hotel/Restaurant Business Manager
ONESAN HOTEL
AKURE, ONDO
01.2018 - 04.2022
- Managed daily hotel operations to ensure guest satisfaction and service quality.
- Coordinated staff schedules to optimize workflow and coverage in hotel departments.
- Oversaw inventory management for supplies, ensuring timely replenishment and organization.
- Assisted in developing marketing strategies to promote hotel services and events.
- Implemented customer feedback processes to enhance service delivery and guest experience.
- Trained new staff on operational procedures and hotel standards for quality service.
- Collaborated with vendors to negotiate contracts for supplies and services effectively.
- Monitored compliance with health and safety regulations throughout hotel facilities.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
Hotel Supervisor
HERITAGE CONTINENTAL HOTEL
AKURE, ONDO
07.2013 - 12.2017
- Supervised daily hotel operations to ensure guest satisfaction and service quality.
- Trained and mentored staff on hotel policies and customer service standards.
- Coordinated room assignments and ensured timely housekeeping services were completed.
- Assisted in managing front desk activities, including check-ins and check-outs.
- Resolved guest complaints effectively to maintain positive relationships.
- Monitored inventory levels for supplies, ensuring availability for staff use.
- Implemented safety protocols to guarantee a secure environment for guests and staff.
- Collaborated with management to enhance operational efficiency and service delivery.
- Coordinated special events such as conferences or weddings at the hotel.
- Prepared detailed reports on occupancy rates, room availability and rate changes.
DELIVERY CHEF
ROYAL BIRDS HOTEL
AKURE, ONDO
08.2010 - 06.2013
- Prepared diverse dishes aligned with hotel menu specifications and customer preferences.
- Managed kitchen inventory to maintain fresh ingredients and reduce waste.
- Maintain a clean, organized, and efficient kitchen environment.
- Ensure all food is prepared and handled safely to prevent contamination.
- Assisting with my development and ensuring dishes meet quality and presentation standards.
- Team collaboration: Working with other kitchen staff to ensure smooth service and meet customer demands.
- Developed weekly specials to enhance dining experience for hotel guests.
- Assisted in menu planning to align with seasonal trends and guest feedback.
Education
MBA - BUSINESS MANAGEMENT AND TECHNOLOGY
ADEKUNLE AJASIN UNIVERSITY AKUNGBA AKOKO
ONDO STATE08-2012
GED -
FEDERAL UNIVERSITTY OF TECHNOLOGY OWERRI
IMO STATE12-2002
High School Diploma -
FEDERAL POLYTECHNIC OKO
ANAMBRA STATE11-2000
Skills
- Strategic planning
- Project management
- Market analysis
- Budget management
- Client engagement
- Business development
- Customer relationship management
Timeline
ASSOCIATE PARTNER
OMEGA CHOW
05.2022 - Current
Hotel/Restaurant Business Manager
ONESAN HOTEL
01.2018 - 04.2022
Hotel Supervisor
HERITAGE CONTINENTAL HOTEL
07.2013 - 12.2017
DELIVERY CHEF
ROYAL BIRDS HOTEL
08.2010 - 06.2013
MBA - BUSINESS MANAGEMENT AND TECHNOLOGY
ADEKUNLE AJASIN UNIVERSITY AKUNGBA AKOKO
GED -
FEDERAL UNIVERSITTY OF TECHNOLOGY OWERRI
High School Diploma -
FEDERAL POLYTECHNIC OKO