Transport Coordination & Route Optimization
- Expertise in managing end-to-end transport operations, including client order intake, vehicle & crew assignment, and route optimization (based on delivery timeframes, weather, traffic constraints).
- Strong background in pharma logistics with critical temperature-controlled shipments using GDP-compliant refrigerated units.
Real-Time Shipment Monitoring
- Proficient in using telematics and tracking systems (FleetBoard, Cargo Bull Telematics, Project44) for real-time transport supervision.
- Skilled in geofencing, GPS route control, and proactive intervention in case of temperature deviation or operational incidents.
Customer Performance Management
- Acting as the primary operational contact for clients during the transport lifecycle, ensuring SLA compliance and quality standards.
- Experience in briefing and coordinating drivers regarding customer-specific and pharma-related transport requirements.
Logistics Documentation & Regulatory Compliance
- Accurate preparation and validation of transport documentation (CMR, Delivery Notes, GDP Certificates).
- Ensures electronic archiving and document traceability post-delivery.
Quality, GDP Compliance & Incident Reporting
- In-depth knowledge of GDP standards and compliance protocols.
- Responsible for incident reporting and continuous traceability of pharma shipments.
Operational Efficiency & Continuous Improvement
- Identifies performance gaps and proposes actionable improvements in routing, fleet utilization, and transit time reduction.
- Collaborates cross-functionally with IT and Quality teams for digital transformation and procedural innovation.
Technical Tools & Systems
- ERP & telematics tools: FleetBoard, Cargo Bull, Project44
- Microsoft Office Suite, KPI dashboards, transport tracking platforms
- Strong reporting and analytical capabilities for client performance follow-up