Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Calin Alexandru-Valentin

Dispatcher
Stefanesti,AG

Summary

Highly motivated and detail-oriented logistics professional with solid experience in fleet operations, transport coordination, and customer performance management. Adept at ensuring end-to-end service quality by monitoring transport activities, managing client communications, and resolving issues proactively. Skilled in cross-functional collaboration, real-time fleet monitoring, and continuous process improvement. Brings a strong customer-centric mindset, deep understanding of logistics flows, and commitment to meeting service level expectations in dynamic environments.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Dispatcher

SC Laguna Technology SRL
Piteşti, Arges
04.2021 - Current

Transport Coordination & Route Optimization

  • Expertise in managing end-to-end transport operations, including client order intake, vehicle & crew assignment, and route optimization (based on delivery timeframes, weather, traffic constraints).
  • Strong background in pharma logistics with critical temperature-controlled shipments using GDP-compliant refrigerated units.

Real-Time Shipment Monitoring

  • Proficient in using telematics and tracking systems (FleetBoard, Cargo Bull Telematics, Project44) for real-time transport supervision.
  • Skilled in geofencing, GPS route control, and proactive intervention in case of temperature deviation or operational incidents.

Customer Performance Management

  • Acting as the primary operational contact for clients during the transport lifecycle, ensuring SLA compliance and quality standards.
  • Experience in briefing and coordinating drivers regarding customer-specific and pharma-related transport requirements.

Logistics Documentation & Regulatory Compliance

  • Accurate preparation and validation of transport documentation (CMR, Delivery Notes, GDP Certificates).
  • Ensures electronic archiving and document traceability post-delivery.

Quality, GDP Compliance & Incident Reporting

  • In-depth knowledge of GDP standards and compliance protocols.
  • Responsible for incident reporting and continuous traceability of pharma shipments.

Operational Efficiency & Continuous Improvement

  • Identifies performance gaps and proposes actionable improvements in routing, fleet utilization, and transit time reduction.
  • Collaborates cross-functionally with IT and Quality teams for digital transformation and procedural innovation.

Technical Tools & Systems

  • ERP & telematics tools: FleetBoard, Cargo Bull, Project44
  • Microsoft Office Suite, KPI dashboards, transport tracking platforms
  • Strong reporting and analytical capabilities for client performance follow-up

Fleet Operation Analyst

Amazon DHH3
Hamburg, Germany
09.2020 - 03.2021
  • Planned and coordinated daily transport operations, ensuring optimal resource allocation, vehicle utilization, and route planning.
  • Monitored live fleet activity using digital telematics platforms to ensure schedule adherence, compliance, and service continuity.
  • Communicated effectively with drivers to provide real-time instructions and solve operational issues, ensuring high service levels.
  • Designed and delivered training sessions for new hires and current team members to standardize procedures and boost efficiency.
  • Collaborated with cross-functional teams (Quality, IT, Customer Service) to support operational improvements and resolve escalations.
  • Managed multiple logistics projects simultaneously, meeting all deadlines and ensuring process alignment with business objectives.
  • Maintained accurate transport documentation and ensured compliance with company standards and regulatory requirements.

Education

Bachelor's Degree - Management

University of Science And Technology POLITEHNICA
Pitesti
10.2022 - Current

Skills

  • Microsoft Office

  • Dispatch coordination

  • Transport Coordination & Route Planning

  • Real-Time Fleet Monitoring (GPS, Geofencing, Telematics)

  • Cold Chain & Pharma Logistics Compliance (GDP Standards)

  • Driver Communication & Dispatch Management

  • Logistics Documentation & Electronic Archiving

  • Operational Problem Solving & Incident Response

  • Process Improvement & Workflow Optimization

  • Training & Onboarding for New Staff

  • Client Communication & Service Quality Monitoring

  • Cross-Functional Collaboration (IT, Quality, Customer Service)

Personal Information

  • Citizenship: Romanian
  • Date of Birth: 11/05/00


Timeline

Bachelor's Degree - Management

University of Science And Technology POLITEHNICA
10.2022 - Current

Dispatcher

SC Laguna Technology SRL
04.2021 - Current

Fleet Operation Analyst

Amazon DHH3
09.2020 - 03.2021
Calin Alexandru-ValentinDispatcher