Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
AccountManager
VALENTIN CRISTIAN OPREA

VALENTIN CRISTIAN OPREA

Account Manager
Bucharest

Summary

I am a dedicated and results-oriented professional with a strong background in sales and customer support. I hold a Bachelor's degree in Commercial Management from Dimitrie Cantemir University in Bucharest, where I developed skills in team leadership, account management, and client relations, with significant experience in the gaming and hospitality industries.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Account Manager

DV Trading LLC
01.2025 - 04.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Customer Support Specialist

ARRISE powering Pragmatic Play
05.2023 - 12.2024
  • Delivered exceptional customer support in a fast-paced gaming environment, addressing inquiries and ensuring customer satisfaction.
  • Handled interactions via email, chat, and phone, achieving a customer satisfaction rate of over 90%.
  • Collaborated with cross-functional teams to identify and resolve recurring issues, contributing to process improvements.

Account Manager

Gorilla Tech
10.2022 - 04.2023
  • Managed client relationships and identified opportunities for additional sales.
  • Monitored sales performance and worked on strategies for improvement.

Game Presenter

ARRISE powering Pragmatic Play
11.2021 - 10.2022
  • Engaged and entertained players in a live gaming environment, promoting a positive and interactive experience.
  • Monitored gameplay to ensure compliance with company standards.

Account Manager

Think Vista
09.2019 - 10.2021
  • Managed a portfolio of clients, ensuring the satisfaction and retention of high-value accounts.
  • Developed sales strategies to meet client needs and exceed sales targets.
  • Conducted regular business reviews with clients to ensure long-term partnerships and identify opportunities for growth.
  • Tracked performance metrics and used CRM tools to monitor customer success.

Client Services Representative

McDonald's
09.2018 - 09.2019
  • Served as the primary point of contact for clients, efficiently addressing inquiries and resolving issues.
  • Assisted in onboarding new clients, providing training and resources for a smooth transition.
  • Collected and analyzed customer feedback to improve services and products.
  • Collaborated with the marketing team to promote new services, contributing to a 10% increase in client acquisition.

Education

Bachelor's degree - Commercial Management

Dimitrie Cantemir University
06-2022

High School Diploma -

Economic High School "Viilor"
Bucharest, Romania
04.2001 -

Skills

Quality Assurance

Hobbies

  • Sports: Passionate about physical activities and maintaining a healthy lifestyle (football, fitness, running).
  • Music: Enjoy exploring different music genres and discovering new bands and artists.
  • Cars: Interested in automotive technology and the evolution of the car industry, particularly focusing on classic cars and performance (not electric cars).
  • Interior Design: Passionate about interior design, creating comfortable and functional spaces.
  • Foreign Languages: Enjoy learning and practicing the French language.

Timeline

Account Manager

DV Trading LLC
01.2025 - 04.2025

Customer Support Specialist

ARRISE powering Pragmatic Play
05.2023 - 12.2024

Account Manager

Gorilla Tech
10.2022 - 04.2023

Game Presenter

ARRISE powering Pragmatic Play
11.2021 - 10.2022

Account Manager

Think Vista
09.2019 - 10.2021

Client Services Representative

McDonald's
09.2018 - 09.2019

High School Diploma -

Economic High School "Viilor"
04.2001 -

Bachelor's degree - Commercial Management

Dimitrie Cantemir University
VALENTIN CRISTIAN OPREAAccount Manager