VALENTIN CRISTIAN OPREA
Account Manager
Bucharest
Summary
I am a dedicated and results-oriented professional with a strong background in sales and customer support. I hold a Bachelor's degree in Commercial Management from Dimitrie Cantemir University in Bucharest, where I developed skills in team leadership, account management, and client relations, with significant experience in the gaming and hospitality industries.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Account Manager
DV Trading LLC
01.2025 - 04.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Customer Support Specialist
ARRISE powering Pragmatic Play
05.2023 - 12.2024
- Delivered exceptional customer support in a fast-paced gaming environment, addressing inquiries and ensuring customer satisfaction.
- Handled interactions via email, chat, and phone, achieving a customer satisfaction rate of over 90%.
- Collaborated with cross-functional teams to identify and resolve recurring issues, contributing to process improvements.
Account Manager
Gorilla Tech
10.2022 - 04.2023
- Managed client relationships and identified opportunities for additional sales.
- Monitored sales performance and worked on strategies for improvement.
Game Presenter
ARRISE powering Pragmatic Play
11.2021 - 10.2022
- Engaged and entertained players in a live gaming environment, promoting a positive and interactive experience.
- Monitored gameplay to ensure compliance with company standards.
Account Manager
Think Vista
09.2019 - 10.2021
- Managed a portfolio of clients, ensuring the satisfaction and retention of high-value accounts.
- Developed sales strategies to meet client needs and exceed sales targets.
- Conducted regular business reviews with clients to ensure long-term partnerships and identify opportunities for growth.
- Tracked performance metrics and used CRM tools to monitor customer success.
Client Services Representative
McDonald's
09.2018 - 09.2019
- Served as the primary point of contact for clients, efficiently addressing inquiries and resolving issues.
- Assisted in onboarding new clients, providing training and resources for a smooth transition.
- Collected and analyzed customer feedback to improve services and products.
- Collaborated with the marketing team to promote new services, contributing to a 10% increase in client acquisition.
Education
Bachelor's degree - Commercial Management
Dimitrie Cantemir University
06-2022
High School Diploma -
Economic High School "Viilor"
Bucharest, Romania 04.2001 -
Skills
Quality Assurance
Multitasking
Conflict Resolution
Product Knowledge
Customer Service Excellence
Onboarding and Training
Feedback Analysis
Marketing Collaboration
Negotiation
Customer Relationship Management (CRM)
Microsoft Office
Time Management
Interpersonal Communication
Hobbies
- Sports: Passionate about physical activities and maintaining a healthy lifestyle (football, fitness, running).
- Music: Enjoy exploring different music genres and discovering new bands and artists.
- Cars: Interested in automotive technology and the evolution of the car industry, particularly focusing on classic cars and performance (not electric cars).
- Interior Design: Passionate about interior design, creating comfortable and functional spaces.
- Foreign Languages: Enjoy learning and practicing the French language.
Timeline
Account Manager
DV Trading LLC
01.2025 - 04.2025
Customer Support Specialist
ARRISE powering Pragmatic Play
05.2023 - 12.2024
Account Manager
Gorilla Tech
10.2022 - 04.2023
Game Presenter
ARRISE powering Pragmatic Play
11.2021 - 10.2022
Account Manager
Think Vista
09.2019 - 10.2021
Client Services Representative
McDonald's
09.2018 - 09.2019
High School Diploma -
Economic High School "Viilor"
04.2001 -
Bachelor's degree - Commercial Management
Dimitrie Cantemir University