Hi, I’m
Valentina Apostu
Bucuresti
Summary
Hard working, reliable individual, keen to learn and develop new skills. Flexible person seeking employment which will allow development and growth within a professional team.
Overview
8
years of professional experience
3
Languages
Work History
Cafe De Fleurs
Florist & Shop Manager
02.2019 - 01.2024
Job overview
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
- Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Boosted team productivity with clear communication, delegation of tasks, and time management skills.
- Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve clients'' evolving needs.
- Managed inventory control, cash control, and store opening and closing procedures.
Webhelp
Customer Support Agent
01.2018 - 01.2019
Job overview
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
- Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Researched and identified solutions to technical problems.
Scorilo Travel
Tour Guide
04.2016 - 12.2018
Job overview
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Education
University of Bucharest , Bucharest
Bachelor of Science from Geography
Ion Barbu Highschool , Bucharest, Romania
High School Diploma
Skills
Creative vision
Timeline
Florist & Shop Manager
Cafe De Fleurs
02.2019 - 01.2024
Customer Support Agent
Webhelp
01.2018 - 01.2019
Tour Guide
Scorilo Travel
04.2016 - 12.2018
University of Bucharest
Bachelor of Science from Geography
Ion Barbu Highschool
High School Diploma
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