Hi, I’m
Valentina Apostu
Bucuresti
Summary
Hard working, reliable individual, keen to learn and develop new skills. Flexible person seeking employment which will allow development and growth within a professional team.
Overview
8
years of professional experience
3
Languages
Work History
Cafe De Fleurs
Florist & Shop Manager
02.2019 - 01.2024
Job overview
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
- Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Boosted team productivity with clear communication, delegation of tasks, and time management skills.
- Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve clients'' evolving needs.
- Managed inventory control, cash control, and store opening and closing procedures.
Webhelp
Customer Support Agent
01.2018 - 01.2019
Job overview
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
- Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Researched and identified solutions to technical problems.
Scorilo Travel
Tour Guide
04.2016 - 12.2018
Job overview
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Education
University of BucharestBucharest
Bachelor of Science from Geography
Ion Barbu HighschoolBucharest, Romania
High School Diploma
Skills
Creative vision
Effective Communication
Sales and service-oriented
Teamwork and Collaboration
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Adaptability and Flexibility
Organizational Skills
Reliability
Active Listening
Microsoft Excel
Research
Multilingualism
Cash Handling
Timeline
Florist & Shop Manager
Cafe De Fleurs
02.2019 - 01.2024
Customer Support Agent
Webhelp
01.2018 - 01.2019
Tour Guide
Scorilo Travel
04.2016 - 12.2018
University of Bucharest
Bachelor of Science from Geography
Ion Barbu Highschool
High School Diploma