Valeriu Ion Dinca

Manage infeed advertising campaigns, acting as the primary point of contact for clients during the pre-launch, launch, running and end phase;
• Work with major media and advertising agencies/ advertisers for the UK market;
• Monitor and analyze campaign effectiveness, including KPIs and optimizations;
• Analyze campaign performance and generate regular reports on results, including ad-centric and site-centric KPI evaluation;
• Provide valuable feedback to clients based on the findings, helping them make informed decisions about the best possible outcome for their campaign;
• Provide concise briefings to internal departments involved in campaign activities and offer relevant feedback on results, optimizations, and creative elements;
• Collaborate with the sales team to develop successful campaigns for clients, providing support and expertise;

• Evaluating the outcome of training sessions.
• Maintaining an up-to-date and accurate record of trainee progress and achievements.
• Communicating the correct information and handling any questions from trainees.
• Critically examining the learners understanding and progress and making necessary adjustments to the program.
• Recommendation of solutions for improving the relationship with clients and correct implementation, after verification by the Project Manager.
• Recording and report malfunctions in customer service, in accordance with the department's procedures.

• Responsible for handling commercial and technical requests, providing assistance and managing customer complaints, potential customers or users.
• Contacting the target interlocutors in order to carry out prospecting or loyalty actions and providing complete and personalized answers to the received requests.

• Management of customer inquiries, complaints, billing questions and payment extension requests.
• Daily interface with internal partners in accounting, field services, operation and consumers affairs division.
• Support to sellers in order to help troubleshoot, development and grow their business partnership with Amazon.it
• Providing detailed information regarding transit routes and delayed packages (logistic).
• Resolving conflicts and providing appropriate solutions for customers.
• Inform customers and potential customers about the company’s products and services.

• Support for customers to sign up on the company's platform.
• Inform clients about events and promotions of the company.
• Ongoing support to customers for how to use the gaming platform.
• Managing the customer database.
• Preparation of specific reports requested by the direct manager.
• GRS is an Independent Contact Center provider with significant experience in the business process outsourcing market.

• Performed online sales activities to achieve company sales objectives.
• Identify and contact potential customers for business opportunities.
• Scheduled daily customer appointments and make product presentations.
• Updated customer database with contact details and information from prospective customers.

• Responsible for received payments and cash register operations.
• Responsible of deliveries and administered stock packing, shelving, and storage.
• Assistance in regular stock and annual inventory.
• Assistance in running the shop (management, prices marking...)
• Andromede Decor is a Romanian retail company that owns several chain stores of gift shop and interior decoration.

• Regular maintenance work on cooling units.
• Diagnose electrical and mechanical defects and malfunctions.
• Install, replace and/or repair equipment that has been damaged.
• Make adjustment and calibrations of thermostatic controls.
• Install new air-conditioning systems and equipment.
• Papa & flli. was a company specialised in installations, repairs and maintenance of fitted air conditioning systems.

• Performed the set-up and operation of plastic injection molds for all machines.
• Help troubleshoot molding issues, evaluating the molded parts, molds, machine, support equipment, and raw materials in order to determine the root cause and take corrective and preventive actions.
• Clean, repair, and maintain molds per mold maintenance schedule and when needed impromptu
• Review daily cycle times and machine performance