Varvaroi Elena

- analyzing the orders placed by the client
- using the necessary tools to do the analysis
- providing information in French requested by the client by email or by phone
- prioritizing tasks according to the importance
- transmiting information in case of changes to the customer in French
- adapting to changes regarding the validation process when necessary
- processing received orders
- checking the order data and entering them into the system
- checking the order status
- treating urgent situations with priority and resolving them in a timely manner
- always acting according to the specific work procedures; if they are not available for a particular situation, establish the actions to be undertaken with the team leader/direct manager;
- checking all communications received by email and providing an answer whenever necessary;
- finishing all work tasks and execution instructions received by email,signaling any ambiguity related to the information received

- handles the orders sent by e-mail by the French team
- checks the data of the orders and enters them into the system
- check the order status
- treats urgent situations with priority and resolves them in a timely manner
- completes reports (introduces into the system types of orders recently made in order to update the database)
- requests / provides information to the team in France regarding orders or situations, or the performance of the activity
- always acts according to the specific work procedures; if they are not available for a particular situation, establish the actions to be undertaken with the team leader/direct manager;
- checks all communications received by email and provides an answer whenever necessary;
- assuming all work tasks and execution instructions received by email, signaling any ambiguity related to the information received

- welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

- directs visitors by maintaining employee and department directories; giving instructions.
- takes and delivers messages when appropriate personnel are not available.
- directs persons to the correct destination.
- ensures general administrative and basic clerical support for internal clients (colleagues).
- manages daily couriers, and prepares the necessary documents.
- booking meetings and administering all the reservations for the meeting rooms.
- exercises confidentiality, discretion and personal sensitivity in all aspects of the role.
- maintains safe and clean reception area by complying with procedures, rules, and regulations.
- maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- contributes to team effort by accomplishing related results as needed.
- always adhere to all company policies, procedures and licensing laws.
- delivers excellent customer service, at all times.
- deals with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
-reports any maintenance issues immediately to the line manager, including all furniture, fittings and equipment.
- provides reports, as required.
- being responsible for evacuation, in cases of emergency, acting as the first point of contact for guests and the emergency services.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervised day-to-day operations to meet performance, quality and service expectations.
Assisted in organizing and overseeing assignments to drive operational excellence.