Vasile Alina Georgeta
Casino Management
Bucharest
Summary
- ✅ Over 20 years of experience in the casino industry, successfully advancing from Croupier to Supervisor and Casino Manager across both land-based casinos and cruise lines.
- ✅ Promoted multiple times due to outstanding performance, professionalism, and leadership qualities—demonstrating trust and respect from senior management.
- ✅ Managed casino operations aboard international cruise ships with diverse, high-volume clientele, consistently achieving top ratings in guest satisfaction and regulatory audits.
- ✅ Trained and developed over 100 staff members, many of whom were later promoted to leadership roles—showcasing strong mentorship and coaching skills.
- ✅ Successfully handled high-pressure disputes with VIP guests and table issues, resolving them diplomatically while preserving player relationships and casino integrity.
- ✅ Maintained a 100% compliance record with gaming authority inspections and internal audits across multiple jurisdictions and countries.
- ✅ Implemented shift and floor optimization strategies that reduced labor costs and increased table coverage without sacrificing service quality.
- ✅ Played a key role in launching new game formats and promotions, resulting in increased player engagement and higher table occupancy.
- ✅ Recognized by management for exceptional customer service and leadership during high-stakes events and international tournaments.
Overview
23
23
years of professional experience
Work History
SUPERVISOR, CASINO MANAGER
MSC
12.2012 - 04.2025
Supervisor
Casino Marriott-Casino Platinum
01.2011 - 01.2012
Croupier, Supervisor
Casino Palace
01.2002 - 01.2011
Education
High School - undefined
Skills
Professional Skills
🎯 Operational Management
Casino Floor Supervision
Shift Planning & Staff Scheduling
Table Game Oversight (Roulette, Blackjack, Poker, Baccarat, etc)
Cash Handling & Drop Procedures
Cruise Ship Casino Operations (International Standards)
👥 Team Leadership
Staff Training & Development
Multicultural Team Management
Performance Evaluation & Coaching
Conflict Resolution
Motivating & Leading Under Pressure
🔐 Compliance & Integrity
Gaming Regulations (Local & International)
AML / KYC Compliance
Responsible Gaming Policies
Surveillance & Security Coordination
Incident Reporting & Risk Management
🗣 Customer Service & VIP Relations
Guest Satisfaction & Retention
Handling Player Disputes
VIP Player Management
Hospitality & Professional Presentation
Upselling Promotions & Events
💻 Technical & Administrative
Microsoft Office (Excel, Word, Outlook)
Casino Management Systems (eg, Bally, OASIS, IGT Advantage), etc
Report Writing & Daily Logs
Basic IT and Troubleshooting
Documentation & Inventory Control
🌐 Languages
Fluent in English, Spanish, and Italian
Held Games
- American Roulette
- French Roulette
- Black Jack
- Dream 21
- Caribbean Stud Poker
- Three Cards Poker
- Three Cards Prime
- Ultimate Texas Holdem
- Texas Holdem (Cash Game, No Limit, Omaha)
- Punto Banco
- Baccarat
Online Games
- American Roulette
- Black Jack
- Unlimited BJ
- Casino Texas Holdem
- Dragon Tyger
- Andar Bahar
- Lucky 7
- TP
- BOTP
- 32
- Sicbo
- Baccarat
Personal Information
- Date of Birth: 03/23/83
- Marital Status: Divorced
Pc Knowledge
- EXCEL
- WORD
Accomplishments
Proven ability to maintain confidentiality, integrity, and professionalism in all aspects of casino operations.
Passionate about delivering exceptional guest service and creating a welcoming, high-energy gaming atmosphere.
Strong ability to adapt to new systems, regulations, and work cultures across different countries and companies.
Committed to ongoing professional development and industry training.
Timeline
SUPERVISOR, CASINO MANAGER - MSC
12.2012 - 04.2025
Supervisor - Casino Marriott-Casino Platinum
01.2011 - 01.2012
Croupier, Supervisor - Casino Palace
01.2002 - 01.2011
- High School,