Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Veronica Melnykova

Veronica Melnykova

Database Operator
Iasi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification
4
4
Languages

Work History

Database Operator

LLC "Telekart-device"
05.2021 - 03.2024
  • Troubleshot complex issues, identifying root causes and providing effective resolutions for enhanced system stability.
  • Conducted ongoing assessments of existing infrastructure conditions to identify areas requiring improvement or enhancement.
  • Contributed to successful audits by meticulously documenting procedures, configurations, and change logs related to database operations.
  • Facilitated smooth data migration processes between various platforms using ETL tools and methodologies.
  • Inserting and transferring products into the enterprise database, maintaining the ones.
  • Creating documentation for the products

Customer Service Manager in an Online Store

RedHead Family Corporation
07.2019 - 01.2020
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Developed relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.

Education

Bachelor of Science - Software Engineering

Odessa National Polytechnic University
Odesa, Ukraine
04.2001 -

Skills

  • SQL

  • HTML & CSS

  • Excel and pivot tables

  • Microsoft Windows and Office

  • Adope Acrobat

  • Adobe Photoshop

  • Google Workspace

  • Teamwork and Collaboration

Certification

QA Manual, Hillel ITschool

Interests

Fitness

Fashion history

Timeline

Database Operator

LLC "Telekart-device"
05.2021 - 03.2024

QA Manual, Hillel ITschool

11-2020

Customer Service Manager in an Online Store

RedHead Family Corporation
07.2019 - 01.2020

Bachelor of Science - Software Engineering

Odessa National Polytechnic University
04.2001 -

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Veronica MelnykovaDatabase Operator