Victor Arhire
Bacău
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Lead
SCC Services Romania
04.2022 - Current
- Service desk Team Lead. I manage and coordinate 15 agents from 2 teams.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Generated reports detailing findings and recommendations.
2nd line service desk engineer
SCC
05.2018 - 05.2022
- 2nd line support for printing issues, hardware and software.
- Experienced in security and workflow automation printing software, including SafeQ (service level), PaperCut(entry level), and Kofax(entry level).
- Contributed to increased first-call resolution rates by effectively utilizing available resources and tools during troubleshooting efforts.
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Provided comprehensive training sessions for new starters on the Service Desk team, ensuring proficiency in troubleshooting printing issues, hardware, and software.
- Offered expert technical support for printer-related incidents, maintaining seamless functionality across the organization.
DAS field service engineer
Konica Minolta Business Solutions România
05.2009 - 05.2018
- Digital Area Support Field engineer. Resolved any types of hardware and software issues on the client site or remotely in the contract SLA.
- Vast experience in resolving hardware and software issues across various systems and platforms.
- Certified by Konica Minolta, showcasing expertise in advanced printing solutions.
- Recognized as an Expert SafeQ Engineer, providing high-level technical support and workflow automation solutions.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
Field Service Engineer
Redox Lab Cluj
01.2008 - 12.2008
- Service engineer for any medical laboratory hardware equipment. I had also installed the new equipment on the customer site and provided minimum training.
Field Service Engineer
O.F. Systems
10.2007 - 12.2008
- Service engineer for industrial weighing systems and medical equipment. Installing and providing training.
Education
Master's degree - industrial quality management, Industrial Engineering
Universitatea din Bacău
01.2008
Engineer's degree - Electrical and Electronics Engineering
Universitatea din Bacău
01.2007
High School Diploma - Telecommunications Technology/ Technician
Liceul PTTR Bacau
01.2002
Skills
- Time Management
- Problem Solving
- Performance monitoring
- Quality control
- Process improvement
- Employee evaluation
- Client communication
- Employee training
- Task delegation
- Workflow management
- Teamwork and collaboration
- Team supervision
Accomplishments
- Supervised team of 15+ staff members.
Languages
English (Professional Working)
Română (Native or Bilingual)
Certification
- SafeQ certification
- Konica Minolta Digital Area Support Engineer certification
Timeline
Team Lead
SCC Services Romania
04.2022 - Current
2nd line service desk engineer
SCC
05.2018 - 05.2022
DAS field service engineer
Konica Minolta Business Solutions România
05.2009 - 05.2018
Field Service Engineer
Redox Lab Cluj
01.2008 - 12.2008
Field Service Engineer
O.F. Systems
10.2007 - 12.2008
Engineer's degree - Electrical and Electronics Engineering
Universitatea din Bacău
High School Diploma - Telecommunications Technology/ Technician
Liceul PTTR Bacau
Master's degree - industrial quality management, Industrial Engineering
Universitatea din Bacău
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